Night Auditor - Renaissance by Marriott Harlem - New York, NY

Real Hospitality Group; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor to join their team. This entry-level position offers a unique opportunity to ensure guest satisfaction by managing check-ins, balancing revenues, and providing exceptional service. The role requires a welcoming personality and strong communication skills, along with the ability to handle various tasks efficiently. With competitive compensation and benefits, this position is perfect for those looking to grow their career in a dynamic environment. Join a team that values flexibility and offers opportunities for advancement!

Benefits

Competitive compensation

Career growth opportunities

Flexible wages

Health insurance

Dental insurance

Vision insurance

Employer-paid life insurance

401k

Employee assistance

Discounts

Qualifications

• Strong communication skills and logical thinking are essential.
• Must be able to work flexible hours including weekends and holidays.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Balance receipts and perform income audits at the end of the day.
• Coordinate with housekeeping for room readiness and guest issues.

Skills

Outgoing personality

Logical thinking

Decision making

Clear communication

Availability for flexible hours

Tools

Microsoft Office

Job description

Night Auditor - Renaissance by Marriott Harlem - New York, NY

Join to apply for the Night Auditor - Renaissance by Marriott Harlem - New York, NY role at Real Hospitality Group

Night Auditor - Renaissance by Marriott Harlem - New York, NY

2 weeks ago Be among the first 25 applicants

Join to apply for the Night Auditor - Renaissance by Marriott Harlem - New York, NY role at Real Hospitality Group

Purpose of the Position: The Night Auditor / Front Office Agent will close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out guests, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide guest service, and support the hotel's rooms division to ensure guest satisfaction.

Benefits/Perks: Competitive compensation, career growth opportunities, flexible wages, holiday, sick, and vacation pay, health, dental, and vision insurance, employer-paid life and accidental death insurance, employee assistance, 401k, and discounts.

Responsibilities:

• Greet, register, and assign rooms to guests.
• Verify credit and establish payment upon check-in.
• Keep records of room availability and guest accounts using computerized systems.
• Balance receipts and revenues, perform income audits.
• Review accounts with guests during checkout.
• Transmit and receive messages via telephone.
• Coordinate with housekeeping or maintenance for guest issues.
• Make and confirm reservations.
• Answer inquiries about hotel services and directions.
• Record guest comments or complaints and refer to management as needed.
• Answer phones promptly.
• Ensure accounts are current and compliant with standards.
• Compute bills, collect payments, and make change.
• Issue room keys and escort instructions.
• Post charges manually or via computer.
• Advise housekeeping when rooms are ready for cleaning.

Required Skills:

• Outgoing, welcoming personality.
• Logical thinking and judgment.
• Ability to make decisions based on company policy.
• Follow instructions without close supervision.
• Clear and accurate communication skills.
• Availability for days, evenings, weekends, and holidays.

Physical Demands: Lifting up to 10 lbs., occasional walking and standing, reaching, handling, talking, hearing, and seeing.

Environmental Conditions: Mostly inside work, protected from weather but not temperature changes.

Math Skills: Ability to perform calculations involving discounts, interest, profit/loss, and measurements.

Language Skills: Ability to read, write, participate in discussions, and speak clearly.

Data, People, and Things: Gathering data, communicating with people, operating equipment.

Specific Vocational Preparation: Proficiency in Microsoft Office, organizational skills, creativity in report formatting.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality