Night Auditor - Part-time - Hilton Garden Inn Denver Union Station

Sage Restaurant Group; Denver (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality organization is seeking an auditor/front desk associate for the Hilton Garden Inn Denver Union Station. This role involves auditing hotel transactions, ensuring guest satisfaction, and maintaining accurate financial records. Ideal candidates will have a high school education, strong communication skills, and an ability to handle cash operations effectively.

Benefits

Health savings accounts

Paid time off for vacation and sick time

401(k) program with employer matching

Tuition reimbursement

Free on-site parking

Employee Referral Bonus Program

Qualifications

• High school education or equivalent required.
• Accounting background preferred but not essential.

Responsibilities

• Audit and balance all food and beverage outlet operations.
• Ensure proper cash handling procedures are followed.
• Provide excellent customer service during guest check-ins and check-outs.

Skills

Telephone etiquette

Guest relations skills

Ability to operate personal computer

Cash handling

Excellent speech communication

Comprehension and literacy

Education

High school education or equivalent

Job description

This position is open until 6/30/2025 or until filled.

Pay: $24.85/hr

Why Us?

The Hilton Garden Inn Denver Union Station is a 233-room hotel on the edge of the Union Station Neighborhood. Denver is on our doorstep – Union Station, Coors Field, and the Museum of Contemporary Art are all within a half-mile. We’re a Mile from Ball Arena events, with city dining all around, including our own Woodie Fisher Kitchen and Bar: the oldest remaining structure in Denver’s iconic Union Station neighborhood.

We offer (for Full-time team members):

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Paid time off for vacation, sick time, and holidays

Eligible to participate in the Company’s 401(k) program with employer matching

Employee Assistance Program

Tuition Reimbursement

Free On-Site Parking or Complimentary RTD MyRide pass

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.

Balance and close all bank ticket codes, daily.

Run night audit final after insuring all revenues are in balance nightly.

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

Ability to operate personal computer, cash register and calculator.

Ability to compile facts and figures.

Telephone and guest relations etiquette and skills.

Moderate hearing required to communicate with guests.

Excellent vision required for viewing of CRT screen.

Excellent speech communication skills required to communicate with guests over the telephone.

Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,

Mobility - must be able to reach all areas of hotel to assist clients.

Prolonged standing.

Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%