Night Auditor - Part Time

Aparium Hotel Group; Minneapolis (MN); Presencial; USD 22.000 - 31.000; Jornada completa

Descripción de la vacante

Aparium Hotel Group is seeking a Night Auditor in Minneapolis to serve as the overnight guest services host, ensuring flawless check-ins/check-outs, accurate balance of accounts, and timely reporting. You will operate the PMS, post charges, and greet guests with hospitality that reflects Aparium's culture.

The role emphasizes an overnight schedule, attention to detail, and a welcoming presence to create personal, one-of-a-kind experiences for guests staying with Aparium properties.

Formación

• Experience in Guest Services preferred.
• Strong written and verbal English communication.
• Ability to operate computer systems and POS software.
• Detail-oriented with accuracy in cash handling and reporting.

Responsabilidades

• Understand guest service needs and exceed expectations.
• Assist guests with check-ins/check-outs in a friendly manner.
• Interact with guests in the lobby and provide a warm welcome.
• Balance the day's charges and post room and tax activities.
• Prepare end-of-day reports and ensure accuracy of accounts.
• Run end-of-day processes in the PMS.

Conocimientos

Guest Services

English proficiency

Computer literacy

Cash handling

Herramientas

Excel

POS systems

PMS

Descripción del empleo

Our teams are the intuitive force behind Aparium's distinct experiences. If you're driven by a passion for genuine hospitality and the list below sounds like you, we invite you to explore opportunities to contribute to our collective.

Driven by excellence, always learning and growing.

Possessing a deep connection to the place you call home.

Recognizing that diverse talents and perspectives enrich our community.

You
belong
here.

Diversity

We embrace the unique perspectives and backgrounds of our team.

Equity

We are committed to impartial practices and fair opportunities for all to thrive.

Inclusion

We ensure everyone feels welcomed, respected, and empowered to contribute their authentic self.

At Aparium, we believe how we treat our people is just as important as how we treat our guests.

That's why our benefits are designed to support your whole self - at work and in life - so you can grow, thrive, and feel inspired every day.

This overview highlights many of the benefits we offer, though specific offerings and eligibility may vary based on your employment status.

What We Offer

Hotels Done Differently
starts with people like you.

Join a team where your personality and passion are part of the experience.

Reports to Guest Services Manager: position is non-exempt

WHAT'S IN IT FOR YOU

• Pay Rate: $19.00 per hour
• Paid Vacation, Sick Time and Holidays
• Strong sense of belonging through diversity, equity, and inclusion
• Greatly discounted room rates for Aparium properties for you and your out-of-town guests

WHO WE ARE

Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.

While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies and the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

WHO YOU ARE

You are a self-professed night owl, preferring to work in the evenings vs. waking up for a standard nine to five job. You enjoy the rush of meeting and connecting with guests and staff from all different spaces and places, yet you also get energized by getting some solo time to run reports and set the AM team and guests up for success. You are genuine, hospitable and warm in nature. You obsess over the details, knowing that being detail oriented in your work is a way to show care to the guest and your team. You are passionate about the experience of the guest, whether they stop by at 7:00 am or 12:00 am. You strive to create an experience that surprises and inspires. You relish the opportunity to be entrusted with being the face of the hotel during the overnight hours.

THE ROLE

The Night Auditor owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The Night Auditor serves as an exquisite host and help for guests during the overnight hours. The Night Auditor knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hewing Hotel a personal, one-of-a-kind experience. When guests are not around, they work on the behind the scenes running reports and balancing accounts to make sure the technical side of the operation goes smoothly and that each day is closed properly on the financial and reporting side. To round out their day, the Night Auditor prepares the day for early rising guests, ensuring that folios have been sent and that the hotel's locally roasted coffee is set out to welcome guests to the morning.

WHAT YOU WILL DO

• Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
• Assist guests with check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
• Interact with guests in the lobby
• Ensure the lobby and public spaces remain neat and tidy
• Provide recognition to repeat guests
• Maintain and adhere to hotel policies regarding a cash bank and makes daily deposits with accurate report of receipts daily
• Posts room charges and taxes to guest accounts
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Transfer charges and deposits to master accounts
• Checks to see that all charges are assigned to the appropriate departments
• Verify that all transactions performed at the front desk are supported by appropriate documentation and signatures as necessary and that they have been correctly posted and allocated in to PMS system
• Verify that all charges posted from the POS Software had reached the correct guest folios and that nothing is missing
• Verify all account postings and balances
• Verify that room rates are correct and post those rates to guest accounts
• Monitor the current status of coupon, discount and other promotional programs
• Tracks room revenues, occupancy percentages and other front office statistics
• Prepare a summary of cash, check and credit card activities
• Check figures, postings and documents for accuracy
• Record, store, access and/or analyze computerized financial information
• Follow the end of day/night audit checklist
• Demonstrate complete knowledge of emergency procedures
• Balance the day's charges, making corrections as necessary
• Performs wake-up calls
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing and closing out accounts
• Know how to operate PMS and other front office equipment
• Respond to guest needs, special requests and complaints, alerting the appropriate manager(s) as needed
• Report any guest issues to Hotel Management
• Complete all incident reports from the overnight hours in a timely manner and report up to all required channels
• Handle all guest issues with care, utilizing the Aparium service basics

WHAT YOU WILL NEED

• Passion for the people, place and culture of our community
• Strong reading, write and oral proficiency in the English language
• Minimum of (1) one year of experience in a Guest Services is preferred
• Intermediate computer skills with needed experience in working within Microsoft Excel, Word, POS's, etc.
• Ability to work at a computer for a majority of an eight hour shift
• Ability to lift to 50 lbs. for handling guest luggage
• Ability to push or pull a cart carrying up to 150 lbs.
• Ability to stand or walk up to 100% of an eight hour shift
• Ability to work in a dog-friendly work environment
• Ability to consistently work Sunday through Thursday 11:00 pm - 7:00 am

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.

A complete list of benefits, will be shared during the employment process.