Night Auditor (overnight position)

Study Hotels; New Haven (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

The Study at Yale Hotel is seeking a Night Auditor to manage overnight front desk operations, ensuring high-quality guest service. Candidates should possess solid customer service skills and a high school diploma, alongside previous hospitality experience. This role requires overnight hours, offering a chance to engage with diverse guests in a vibrant location.

Benefits

Comprehensive benefits package

Paid time off

Paid holidays

Qualifications

• 1 year of prior Night Audit experience preferred.
• Must be able to work from 11:00 PM to 7:00 AM, including weekends and holidays.
• Proficiency in English required; a second language is desirable.

Responsibilities

• Provide highest level of hospitality and customer service.
• Complete guest check-in and check-out processes.
• Calculate and post charges, maintain accurate records.

Skills

Customer Service

Hospitality Management

Cash Handling

Problem Solving

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Study at Yale Hotelis currently seeking aNight Auditor (overnight position)to provide genuine hospitality and the highest quality of service to our guests. This position will be responsible for overnight operations of the front desk while balancing entries and records of financial transactions under the direction of the Front Office Manager and in alignment with brand standards.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment.
• Maintains room inventory of vacancies, reservations, and assignments.
• Courteously answers inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue.
• Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
• Attends to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints.
• Regularly calculates and posts charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Responsible for rolling the hotel's PMS system forward to the next business day, balances and audits the system for accuracy, and transmits credit card reports.
• Perform accordingly to the company handbook in regard to policies, procedures, and regulations.
• Acts as the Manager on Duty during the early morning hours.
• Maintain a safe and clean work environment.

Fundamentals

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: 1-year of prior Night Audit experience preferred.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel.
• Must be able to work from 11:00 PM to 7:00 AM, including weekends and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required. A second language is desirable.
• Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs.
• Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation.
• Study Hotels is a drug free workplace. Pre-employment drug test and background check required.

About Us

The Study at Yale Hotel, the first property of the Study Hotels brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University’s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University’s museums, theaters, libraries and cultural centers. The Study captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.