Night Auditor: Overnight Guest Services & Ops

ZMC Hotels; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance options

Paid time off and 401(k) for full-time employees

Discounts on hotels across the country

Opportunities for bonuses

$250 referral bonus

DailyPay access to already earned wages

Job summary

A hospitality company in Fort Wayne, IN is seeking a Night Auditor who thrives in a fast-paced environment. This role requires strong computer and communication skills while ensuring guest satisfaction and safety. Responsibilities include closing nightly reports and checking in guests with exceptional service. We offer various employee benefits including insurance options, paid time off, and great employee discounts. Join our friendly team and help create memorable experiences for our guests.

Qualifications

• Strong computer skills are essential.
• Exceptional communication skills are required for guest interaction.
• Previous experience showing excellence in guest service is preferred.

Responsibilities

• Close reports at the end of each night.
• Maintain responsibility for hotel property and guest safety.
• Check in guests with a focus on customer service.

Skills

Strong computer skills

Exceptional communication skills

Demonstrated excellence in guest service

Ability to multitask with limited supervision

Ability to work in a fast-paced environment

Job description

Benefits:

• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Are you a night owl? Do you like working by yourself while being a part of a larger team? Then our Night Auditor position is for you! Fast, fun, and friendly are the main characteristics of this position.

Responsibilities:

• Closing reports at the end of each night
• Maintain responsibility and accountability for the hotel property and the safety of guests, and have authority for the hotel operations while on duty.
• Have a working knowledge of reservations procedures, take reservations, and know cancellation procedures and Walk Policy.
• Checking in guests, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Qualifications:

• Strong computer skills.
• Exceptional communication skills.
• Demonstrated excellence in guest service.
• Ability to multitask with limited supervision
• Ability to work in a fast-paced environment.

Benefits/Perks:

• Medical, Dental, and Vision insurance options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the brand plus other hotels managed by ZMC Hotels
• Opportunities for bonuses
• $250 referral bonus ($250 for you and $250 for a referred associate)
• DailyPay: access to your already earned wages before payday