Night Auditor & Laundry Attendant - $500 Hiring Bonus

Colwen Management Inc; Portsmouth (NH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance with Company-FundedH

Vision Insurance

Flexible Spending Accounts

401K Plan – Traditional & Roth Options

Hotel Discount Travel Program for Assc

Exclusive Associate Discounts

Training and Development Programs

Job summary

Residence Inn Portsmouth, a Colwen Hotels Property, is seeking a friendly Night Auditor/Laundry Attendant for an overnight role balancing hotel transactions and closing the day, while also washing, drying and folding linen to maintain clean front desk areas.

The position offers a $500 Hiring Bonus, with $250 after 3 months and $250 after 6 months of employment. Previous hotel experience and strong guest service skills are essential.

Qualifications

• One year of related experience, hotel preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Customer service

Interpersonal skills

Tools

Microsoft Office Suite

Property Management System

Job description

Residence Inn Portsmouth, a Colwen Hotels Property, is seeking a friendly Night Auditor/Laundry Attendant for an overnight role balancing hotel transactions and closing the day, while also washing, drying and folding linen to maintain clean front desk areas.

The position offers a $500 Hiring Bonus, with $250 after 3 months and $250 after 6 months of employment. Previous hotel experience and strong guest service skills are essential.