Night Auditor - Hybrid

Doubletree Guest Suites; Philadelphia (Philadelphia County); Hybrid; USD 30,000 - 50,000; Full time

Job summary

An innovative hospitality company is seeking enthusiastic individuals for a front desk role that offers a unique opportunity to engage with guests and enhance their experience. This hybrid position requires a proactive attitude and the ability to work independently during late shifts. You will be responsible for managing guest check-ins, processing payments, and ensuring a welcoming environment. Enjoy competitive wages and a comprehensive benefits package, including medical and dental plans, 401(k), and opportunities for career advancement. Join a team that values respect and fosters a positive culture, making a meaningful impact on guest satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Assistance

Discounted Hotel Rates

Training and Development Opportunities

Qualifications

• Strong customer service skills with a proactive attitude.
• Ability to handle cash transactions and balance accounts.

Responsibilities

• Provide exceptional hospitality experiences to guests.
• Perform check-in and check-out procedures efficiently.

Skills

Customer Service

Cash Handling

Problem Solving

Communication

Education

High School Diploma

Job description

Hybrid Position - 2nd Shift Included

We are looking for passionate individuals who enjoy serving others! Working at the front desk places you at the heart of the hotel, interacting directly with our guests. The department operates 24/7, making every front desk role crucial to the guest experience. As a late shift associate, you will work independently without management supervision, handling responsibilities such as closing out the day and checking in/out guests during non-traditional hours. Your proactive, responsive, and caring attitude will significantly impact guest satisfaction. The night shift also involves monitoring for abnormal activity and weather issues to ensure guest safety. If you enjoy working semi-independently, have a winning personality, and a high sense of responsibility, this role is ideal for you! We foster a great company culture at Concord Hospitality, where everyone is valued and respected.

Role Responsibilities:

• Provide guests with an exceptional hospitality experience.
• Process credit card transactions and other payments (restaurant, events, lounge) for the day.
• Verify, balance, and review hotel room availability.
• Perform check-in and check-out procedures.
• Administer guest payment policies and review errors from the day shifts.
• Prepare folios for departing guests in the morning.
• Maintain the lobby's appearance and assist with breakfast setup if needed.
• Be familiar with all hotel emergency procedures.

Why Our Associates Enjoy Working With Us:

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical, dental, and vision plans; life insurance; short-term and long-term disability options; 401(k); tuition assistance; discounted hotel room rates at Concord-managed hotels; and opportunities for training, development, and career advancement.