Night Auditor - Hotel San Jose

Hyatt House; Austin (TX); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K with公司匹配

Free room nights and family rates

Generous Paid Time Off

Headspace wellbeing program

Retail discounts

Job summary

Hotel San José is seeking a Night Auditor to deliver the same guest experience during overnight hours as daytime front desk staff. You will perform accounting tasks, generate flawless reports, and ensure audits comply with property standards.

This role requires strong communication, conflict resolution, and attention to detail, with knowledge of the Property Management System and basic math. A hospitality background is preferred and on-site work is required at this boutique Austin property.

Qualifications

• High School diploma or GED; college degree preferred.
• Six months related hospitality or service experience with accounting experience.
• Ability to read and interpret safety rules and procedures manuals.
• Ability to speak effectively before groups of employees or guests.
• Proficient in Excel and Word.
• Familiar with Property Management System and related software.
• Basic math including addition, subtraction, and decimals.

Responsibilities

• Complete shift checklist and bucket check prior to night audit.
• Generate accurate accounting reports within the Property Management System.
• Balance shift banks and verify transactions across all payment methods.
• Maintain accuracy in accounting and billing procedures.
• Greet and assist guests promptly during overnight hours.
• Prepare and distribute nightly audit packs to recipients.

Skills

Communication

Conflict resolution

Attention to detail

Excel

Word

Property Management System

Education

High School diploma

GED

College degree preferred

Tools

Property Management System

Job description

Organization- Hotel San Jose

Summary

The Opportunity:

A Night Auditor will deliver the same guest experience during overnight hours as the Front Desk agents deliver during daytime hours. In addition, the Night Auditor will perform accounting and front office related tasks that require a great deal of attention to detail. This person must be able to generate flawless accounting reports within Property Management Software and complete a night audit in compliance with property standards.

The person having this position must have good communication skills, the ability to resolve conflict and a thorough understanding of property policies, procedures and expectations. Night Auditors must develop and maintain the company’s culture, values and reputation in the public eye, and with all team members, guests, vendors and partners.

Who We Are:

Hotel San José is a 40-room urban bungalow-style hotel tucked behind stucco walls and set amidst lush garden courtyards on South Congress. Now a gathering place and hub of community activity for locals and visitors alike, our legacy began long before now, in the 1930s, when the San José was a vibrant motor court on South Congress Avenue. But as Austin changed, the motel fell into disrepair. Thankfully, in 1994, the keen eye of Liz Lambert saw something more than low-rent lodging while spending time across the street at the Continental Club. After a long road, the way was found to our modern iteration of a hidden oasis right in the heart of South Congress.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

• Complete all shift checklist and complete bucket check prior to performing the night audit
• Generate flawless accounting reports within Property Management Software
• Open, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shifts
• Maintain accuracy with all accounting and billing procedures
• Ensure each guest is promptly recognized, greeted and assisted, during their stay
• Review, correct, print and disseminate the nightly audit packs to identified recipients
• Check in and out all hotel guests in a confident, professional and friendly manner
• Following brand standards, make hotel reservations accurately and efficiently
• Maintain knowledge of local restaurants, special events, city attractions, amenities and directions (which may have an impact on occupancy, rates, and availability)
• Ensure all calls are answered in a courteous, professional and efficient manner
• Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items
• Ensure immediate response is given to any and all guest comments and concerns, inform immediate supervisor about concerns and assist in implementing corrective measures as necessary
• Log any discrepancies or security issues which may arise during this shift and assist in resolution as needed
• Ensure that all equipment is maintained in good, safe working condition
• Handle guest’s luggage and tag for storage, if necessary
• Maintain a positive relationship with employees and guests
• Promote and encourage guest name recognition at all times
• Maintain knowledge of all guest services and amenities
• Ensure all calls are answered in a courteous, professional and friendly manner
• Adhere to all standards of operations, policies and procedures, manuals, memos and oral instruction
• Maintain a high level of cleanliness and safety in the work area
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and OSHA requirements
• Be familiar with all safety and emergency procedures
• Attend all relevant meetings

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

• High School diploma or general education degree (GED). College degree preferred
• Six (6) months related experience in the hospitality or service industry with accounting experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedures manuals
• Ability to speak effectively before groups of employees or guests
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)
• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra using whole numbers, common fractions, and decimals

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.