Night Auditor & Hotel Operations

AECOM; Mesa (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

Join an inclusive team at Four Points by Sheraton, where your role as a non-management staff member involves critical guest operations, ensuring smooth check-ins and managing payments. This is an entry-level position welcoming candidates with a high school diploma and a passion for customer service.

Qualifications

• Less than 1-year related work experience required.
• No supervisory experience needed.

Responsibilities

• Complete end-of-day activities including posting charges and running night audit.
• Process all payment types and manage guest check-ins.
• Ensure compliance with company policies and maintain cleanliness in the work area.

Skills

Customer Service

Communication

Attention to Detail

Education

High school diploma or G.E.D. equivalent

Job description

**Additional Information**

**Job Number** 25098299

**Job Category** Finance & Accounting

**Location** Four Points by Sheraton at Phoenix Mesa Gateway Airport, 6850 E Williams Field Road, Mesa, Arizona, United States, 85212VIEW ON MAP (https://www.google.com/maps?q=Four%20Points%20by%20Sheraton%20at%20Phoen...)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Non-Management

**POSITION SUMMARY**

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications. Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.