Night Auditor - Homewood Suites & Hampton Inn & Suites Phoenix Chandler Fashion

OCI Hospitality; Chandler (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading property management company as a Guest Service Representative. You will provide exceptional service to guests, ensuring their needs are met while maintaining hotel standards. This role requires strong communication and organizational skills to enhance guest experiences.

Qualifications

• Ability to handle stressful situations with poise and professionalism.

Responsibilities

• Provides exceptional guest service and addresses inquiries promptly.
• Registers and processes guests upon arrival and departure.
• Completes daily management operations reports.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Attention to Detail

Professionalism

Job description

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
• Registers and processes guests upon arrival and departure.
• Demonstrates telephone courtesy and professionalism.
• Attentively listens to guests and anticipates any additional needs or concerns.
• Maintains clean and professional appearance of public areas and hotel office.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Completes daily management operations reports.
• Ensures all guest accounts are complete and accurate.
• Demonstrates a working knowledge of all services and facilities of the hotel and local area.
• Complies with the hotel's standard operating procedures and policies.
• Assists in monitoring and upholding procedures for safety of guests and hotel team members.
• Assists team members and other departments as needed to contribute to operational efficiency.
• Delivers amenities and general assistance to guests as requested.
• Performs additional responsibilities as assigned by leadership.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.