Night Auditor - Holiday Inn Express NKC

KMG Hotels; North Kansas City (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

KMG Hotels recherche un Night Auditor pour assurer une expérience client exceptionnelle au Holiday Inn Express. Votre rôle comprendra l'accueil des clients, la gestion des transactions et la résolution de problèmes, tout en maintenant une atmosphère chaleureuse. Une expérience en réception est préférée, et la flexibilité pour travailler des quarts de nuit est requise.

Qualifications

• Expérience d'au moins un an dans un rôle de réception ou de service à la clientèle.
• Capacité à soulever, pousser et tirer des objets jusqu'à 50 lbs.
• Compétences de base en mathématiques et en informatique requises.

Responsibilities

• Accueillir les clients et gérer leurs réservations.
• Manipuler les transactions et résoudre les problèmes des clients.
• Assister les clients avec leur facturation et répondre à leurs demandes.

Skills

Communication

Résolution de problèmes

Flexibilité

Education

High school diploma or equivalent

Job description

Night Auditor (Holiday Inn Express)

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Night Audit Agent at Holiday Inn Express, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Responsibilities:

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out efficiently, including taking IDs, handing out room keys, and managing safety deposit boxes.
• Record and act on guests’ preferences, and handle their messages, requests, questions, and concerns proactively.
• Assist guests with bill issues and local knowledge, escalating to management when necessary.
• Follow safety procedures diligently, report incidents, and wear protective gear as needed.
• Maintain a professional appearance and represent the brand positively.
• Stay informed about the day’s events and activities.
• Assist colleagues with ad-hoc duties as needed.

Requirements:

• Excellent communication skills to address guest concerns and compliments effectively.
• Strong problem-solving skills to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Proficiency in reading, writing, basic math, and computer skills.
• Flexibility to work night, weekend, and holiday shifts.
• High school diploma or equivalent; college degree is a bonus but not required.
• At least one year of experience in front desk or guest service roles preferred.
• Ability to lift, push, and pull objects up to 50 lbs (23 kg), including bending and kneeling.

How do I deliver this:

We genuinely care about people, demonstrating True Hospitality daily. This involves core service skills:

• True Attitude: Show care, positivity, and build genuine connections.
• True Confidence: Possess the knowledge and skills to perform your role, instilling trust in guests.
• True Listening: Focus on guests’ words and body language to understand their needs.
• True Responsiveness: Provide timely and caring service to meet guests’ needs.