Night Auditor - Full Time

PENN Entertainment; Bay St. Louis, Bay Lake (MS, FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company in the entertainment sector, where you can thrive in a fast-paced environment! As a front desk team member, you'll play a crucial role in ensuring guest satisfaction and comfort. You'll interact with a diverse group of coworkers and have the opportunity to grow your career while being part of an organization that values fun and teamwork. With comprehensive wellness programs and competitive rewards, this position offers you the chance to be part of an industry leader committed to excellence and community values. If you're ready to make a difference and enjoy your work, this is the role for you!

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off according to local policy

Qualifications

• High school diploma or GED required; hotel front desk experience preferred.
• Excellent customer service and communication skills are essential.

Responsibilities

• Check guests in and out, handle guest concerns, and ensure satisfaction.
• Operate front desk computer system and maintain accurate records.
• Promote a positive environment and assist with hotel security.

Skills

Customer Service

Communication Skills

Mathematical Skills

Problem-Solving

Keyboarding Skills

Education

High School Diploma or GED

Tools

AS400

LMS Software

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction.
• Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
• Computes bill, collects payment, and makes change for guests.
• Operate front desk computer system.
• Communicate with other members of the hotel staff.
• Handles Call Center when asked.
• Promote a positive environment to achieve job satisfaction for all team members.
• Take appropriate steps to maintain Hotel security and safety.
• Promote future sales through contact with guests.
• Refers guests to necessary departments to resolve issues concerning guests.
• Maintain adequate supplies of all necessary items for the front office operations.
• Attend and schedule meetings on Hotel issues, and pass on any pertinent information to the Hotel Supervisors to discuss any new issues, policies, or problems.
• Maintain appropriate files and records for all Front Desk operations.
• Make constant observations of team member’s performance to assure excellent customer service levels.
• Complete the night audit daily in accordance with operational procedures.
• Posts room charges and taxes to guest accounts.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operations for management.
• Run end of day process in property management software (PMS).
• Understand principles of auditing, balancing, and closing out accounts.
• Handles and oversees administrative and clerical duties in the absence of the supervisor.
• Verifies and monitors cashiering, and the performance of Front Desk Clerks.
• Perform duties in a safe manner; report any potential safety hazards to management staff.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Hotel front desk experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team members.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must successfully complete ServSafe Alcohol training certification course.
• Keyboarding skills required. AS400 and LMS software knowledge preferred.
• Excellent customer service and communication skills. Good math and money handling skills.
• While performing the duties of this job, the Team member is regularly required to talk or hear. The Team member is frequently required to stand; sit and reach with hands and arms. The Team member is occasionally required to walk; use hands to finger, handle, or feel; climb or balance; stoop, kneel, or crouch. The Team member must occasionally lift and/or move up to 10 pounds.
• The noise level in the work environment is usually moderate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer