Night Auditor / Front Desk Supervisor - Hilton Asheville Biltmore Park

Biltmore Farms, LLC; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A well-established hospitality company in Asheville, North Carolina, is seeking a Night Auditor / Front Desk Supervisor. The ideal candidate will manage overnight operations, ensuring high-quality guest relations and handling emergencies. Applicants should have a good grasp of mathematics and strong communication skills. Previous hotel experience is preferred, and flexibility for overnight shifts is required.

Qualifications

• Must have some previous hotel or service-related experience.
• Capable of standing, sitting, walking, and may lift up to 40 pounds.
• Should speak, read, write, and understand English.

Responsibilities

• Serving as Manager on Duty overnight.
• Managing guest concerns and emergencies.
• Ensuring compliance with hotel standards.

Skills

Basic mathematical comprehension

Effective communication

Conflict resolution

Interpersonal skills

Ability to work under pressure

Education

Two-year Associate degree preferred

Tools

DoubleTree by Hilton property management systems

Job description

Essential Elements

As a Biltmore Farms Night Auditor / Front Desk Supervisor, you are more than just a welcoming presence; you are the first impression our guests have of our hotel and city. The ideal candidate has good communication skills along with mathematics and accounting experience. The Night Auditor / Front Desk Supervisor also fulfills the role of overnight Manager on Duty, which is responsible for the security of the hotel property, completes a Manager on Duty daily report, and has authority to make guest-related decisions for the hotel in the absence of the General Managers.

Night Auditor / Front Desk Supervisor – Responsibilities

• Serves as the Manager on Duty during the overnight hours in the absence of Front Office Manager and/or Assistant General Manager.
• Uses critical thinking and creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high-quality guest relations.
• Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.
• Supports the entire Front Office department, including guest service duties of the Bellperson, Concierge, and Shuttle Driver.
• Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests and situations from both guests and team members.
• Ensures accurate billing upon completion of guests stay to ensure standards of quality and service.
• Completes auto-posting of all charges when closing out the day.
• Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures.
• Reads the front desk log daily, including logs from days not onsite, and is aware of daily activities and meetings taking place in the hotel.
• Works overnight shifts with a flexible schedule that includes weekends and holidays.

Supportive Functions

Because of the nature of work, the Night Auditor / Front Desk Supervisor must be easily accessible by phone when not working for front office inquiries and emergencies. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be determined by management based on the requirements of the company.

• Handles guest relocations as required.
• Prepares daily forecast of expected arrivals and departures.
• Performs other duties and responsibilities as assigned or required.

Specific Job Skills, Knowledge, and Abilities

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
• Ability to effectively deal with internal and external customers, with patience, tact and diplomacy to resolve conflicts.
• Ability to access and accurately input information using a moderately complex computer system, including DoubleTree by Hilton property management systems.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and handle stressful situations during busy periods.

Qualifications

Education & Experience: At least a two-year Associate degree preferred but not required. Additional college education is a plus. Must be able to speak, read, write, and understand the primary languages used in the workplace and by guests who visit the workplace. Previous hotel or service-related experience required.

Physical: Requires finger dexterity, grasping, writing, constant standing, sitting, frequent walking, repetitive motions, visual acuity, and may, on occasion, lift and carry up to 40 pounds.

Post Offer / Pre-Employment

For the ongoing safety and well-being of our employees and guests, Biltmore Farms onboarding includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment are made in accordance with federal, state, and local laws and guidance, on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. More information is available here.

AVISO: La Ley Federal exige a todos los empleadores verificar la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aquí para obtener más información.