Night Auditor & Front Desk Specialist

Blue Sky Hospitality Solutions; Uniondale (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Fairfield Inn & Suites by Marriott in Plainville, CT is seeking a dependable, detail-oriented Night Auditor to join our Front Office team. This role combines warm guest service with precise nightly financial close and end-of-day reporting to ensure a smooth start for the morning shift.

You will monitor overnight operations, verify room charges and payments, balance cash and credit transactions, respond to incidents, and maintain a secure, organized front desk environment in line with Marriott

Qualifications

• High school diploma or equivalent.
• Previous hotel front desk or night audit experience preferred.
• Experience with Marriott FOSSE is strongly preferred.
• Basic accounting, cash handling, and computer skills.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize responsibilities, and solve problems independently.
• Excellent attention to detail and accuracy.
• Must be dependable, punctual, and comfortable working independently overnight.
• Availability to work weekends, holidays, and overnight shifts as scheduled.

Responsibilities

• Provide friendly, professional, and efficient service to all guests.
• Perform guest check-ins and check-outs.
• Answer incoming telephone calls and respond to guest inquiries.
• Handle guest complaints and service requests promptly and professionally.
• Verify guest identification, payment information, and reservation details.
• Ensure Marriott Bonvoy members receive appropriate recognition.
• Promote Marriott Bonvoy enrollment to eligible guests.
• Maintain a clean, organized, and professional front desk and lobby area.
• Complete the daily night audit using Marriott's STAY property management system.
• Review and reconcile guest accounts, room charges, payments, and adjustments.
• Verify room rates, tax exemptions, and billing accuracy.
• Balance credit card transactions, cash payments, and other financial records.
• Investigate and report discrepancies to management.
• Generate and distribute daily revenue, occupancy, and operational reports.
• Complete the end-of-day process accurately and on schedule.
• Ensure all financial information is handled confidentially.
• Monitor hotel activity and maintain a safe and secure environment.
• Conduct assigned property walkthroughs and report safety or maintenance concerns.
• Respond appropriately to emergencies, alarms, and guest disturbances.
• Monitor arrivals, departures, no-shows, and room availability.
• Communicate important overnight incidents to the incoming shift and management.
• Document guest concerns and maintenance requests in the appropriate hotel systems.
• Assist with breakfast setup and preparation as assigned.
• Ensure the front desk is fully prepared for the morning shift.

Skills

Strong written and verbal

Attention to detail

Multitasking

Independence

Education

High school diploma or equivalent

Tools

Marriott FOSSE

Job description

Fairfield Inn & Suites by Marriott in Plainville, CT is seeking a dependable, detail-oriented Night Auditor to join our Front Office team. This role combines warm guest service with precise nightly financial close and end-of-day reporting to ensure a smooth start for the morning shift.

You will monitor overnight operations, verify room charges and payments, balance cash and credit transactions, respond to incidents, and maintain a secure, organized front desk environment in line with Marriott