Night Auditor / Front Desk Beckley

Holiday Inn Hotel & Suites - Beckley, WV; Beckley (WV); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel in Beckley, WV is seeking a friendly and organized Front Desk/Night Auditor to join their team. The role involves greeting guests, managing reception duties, and performing basic accounting tasks during the overnight shift. Ideal candidates will possess strong customer service experience and excellent communication skills. A health care benefits package is available as part of the employment offer.

Benefits

Health care benefit package available

Qualifications

• 1-2 years customer service experience required.
• Friendly and outgoing personality.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsibilities

• Perform accounting and administrative duties during the overnight shift.
• Greet guests, answer phone calls, and maintain organization at the front desk.
• Process payments and reconcile cash drawer at the end of each shift.

Skills

Basic accounting skills

Excellent communication skills

Strong organizational skills

Ability to stay calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Excel

Word processing software

Job description

Front Desk / Night auditor position 10 pm - 8 am Part-Time Beckley, WV

The first and last impression of our hotelis made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for balancing the daily receipts, greeting hotel guests, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

• Perform accounting, administrative, and guest service duties on the overnight shift, 2 nights per week, additional when needed.
• Process invoices and transactions for preparation of reports and statements.
• Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner
• Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary
• Maintain cleanliness and organization of the front desk area and common areas
• Adhere to all company policies and procedures
• Handle sensitive and confidential information with discretion
• Update and maintain guest records in the reservation system
• Process payments and reconcile cash drawer at the end of each shift
• Generate reports as needed
• Stand up for 6-8hours each day.
• Handle check in, check out, and other transaction enquirers.

Required Skills and Qualifications

• Basic accounting skills
• Word processing and Microsoft Excel
• High school diploma or equivalent
• 1-2 years customer service experience
• Excellent communication skills, both written and verbal
• Friendly and outgoing personality
• Ability to stay calm and professional under pressure
• Strong organizational skills and attention to detail

Preferred Skills and Qualifications

• Previous experience working in a hotel or related industry is a plus
• Proficiency with computers and software programs, including Microsoft Office and property management systems

Health care benefit package available