Night Auditor - Element by Marriott Charlotte Uptown

Midas Hospitality; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Midas Hospitality, LLC is seeking a dependable Night Auditor to join our Front Office team for the overnight shift. You will balance hotel transactions, perform nightly audits, and prepare for the next business day while delivering professional guest service.

The ideal candidate is detail-oriented, capable of independent work, and comfortable handling financial reports and guest inquiries in a hotel setting. This role supports a seamless overnight operation.

Qualifications

• High school diploma or equivalent preferred.
• Strong attention to detail and accuracy when handling financial transactions.
• Ability to learn hotel Property Management Systems (PMS).
• Ability to work independently and make sound decisions during overnight shifts.

Responsibilities

• Greet guests with a friendly and professional attitude while checking in/out.
• Process reservations, modifications, and cancellations per standards.
• Maintain knowledge of room availability, rates, packages, and hotel services.
• Utilize upselling techniques to maximize revenue and guest experience.
• Accurately collect payments, process credit card transactions, and post charges.
• Promote and enroll eligible guests into loyalty programs.
• Respond to guest questions regarding amenities and services.
• Resolve guest concerns professionally and escalate issues when needed.
• Complete the nightly audit by balancing Front Office and F&B transactions and reports.
• Reconcile cash, receipts, and reports to safeguard assets.
• Close the business day in Front Office and F&B systems and generate reports.
• Review logs and housekeeping info to prep for next day operations.
• Maintain accurate records of guest communications and overnight activity.

Skills

Hotel front desk

Night audit

Customer service

Cashiering

Accounting

Education

High school diploma

Tools

PMS

Financial reporting systems

Job description

Night Auditor Start Your Journey with Midas Hospitality:

Midas Hospitality is seeking a dependable, detail-oriented, and guest-focused Night Auditor to join our Front Office team. This overnight position plays a critical role in ensuring exceptional guest experiences while accurately completing daily financial audits, balancing hotel transactions, and preparing the property for the next business day. The ideal candidate enjoys working independently, has strong attention to detail, and can provide professional guest service while managing overnight hotel operations.

What You Will Be Doing

• Welcome guests with a friendly and professional attitude while completing efficient check-in and check-out procedures.
• Process reservations, modifications, and cancellations according to hotel, brand, and company standards.
• Maintain knowledge of room availability, rates, packages, promotions, and hotel services.
• Utilize upselling techniques and hotel programs to maximize room revenue and enhance the guest experience.
• Accurately collect payments, process credit card transactions, post charges, and follow all cash handling procedures.
• Promote and enroll eligible guests into hotel loyalty and rewards programs.
• Respond to guest questions regarding hotel amenities, local attractions, transportation, and services.
• Resolve guest concerns professionally and **escalate** issues when necessary to ensure guest satisfaction.
• Complete the nightly audit process by balancing Front Office transactions, Food & Beverage transactions, guest accounts, and daily financial reports.
• Reconcile cash, receipts, credit transactions, and miscellaneous reports to ensure accuracy and safeguard company assets.
• Close out the business day in Front Office and Food & Beverage systems and generate required financial reports for hotel leadership.
• Review Front Office logs, room status reports, and housekeeping information to prepare for the following days operations.
• Maintain accurate records of guest communications, packages, messages, and overnight activity.
• Ensure the Front Desk and lobby areas remain clean, organized, and professional.
• Monitor hotel safety and security, understand emergency procedures, and assist during emergency situations when needed.
• Communicate maintenance concerns, guest issues, and important updates to the appropriate hotel departments.
• Follow all company policies, safety procedures, and standard operating procedures.
• Complete additional projects and assignments as requested by hotel leadership.

What You Bring

• Previous hotel Front Desk, Night Audit, customer service, accounting, cashiering, or related experience preferred but not required.
• High school diploma or equivalent preferred.
• Strong attention to detail and accuracy when handling financial transactions and reports.
• Basic math, computer, and data entry skills.
• Ability to learn hotel Property Management Systems (PMS) and financial reporting systems.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and make sound decisions during overnight shifts.
• Ability to maintain confidentiality when handling guest and financial information.
• Ability to work overnight shifts, including weekends and holidays.

Physical Requirements

This position requires frequent standing, walking, bending, reaching, and repetitive use of hands throughout the workday. Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation. Work is performed primarily indoors within a hotel environment and may include moderate noise levels and occasional movement throughout the property.

About Midas Hospitality

Founded in 2006, Midas Hospitality has grown into a leading hotel development and management company with more than 1,000 associates and a portfolio of 60+ hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture built on growth, teamwork, and opportunity. At Midas Hospitality, our associates are the heart of our success. We believe in creating an environment where team members can build rewarding careers, contribute meaningful work, and be recognized for their achievements. Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.