Night Auditor (3rd Shift)

Hotel Covington; Covington (KY); On-site; USD 30,000 - 45,000; Full time

Job summary

Hotel Covington seeks a dedicated Night Auditor for its Front Office team. The role involves greeting guests, managing check-ins and check-outs, and ensuring high guest satisfaction in a positive environment. Full-time benefits include competitive wages and opportunities for growth within the company.

Benefits

Paid time off

Medical, dental, and vision insurance

Growth opportunities within the company

Qualifications

• Minimum of 1 year of experience in guest services and/or night audit preferred.
• Demonstrate strong reading, writing and oral proficiency in English.
• Must have a valid Driver's License.

Responsibilities

• Greet and welcome guests at check-in.
• Handle check-ins/check-outs efficiently.
• Maintain accurate front office accounting records.

Skills

Customer Service

Communication

Attention to Detail

Job description

Hotel Covington is looking for a dedicated, customer Night Auditor to join our Front Office team!

You will work in a positive, fast-paced, beautiful environment and make meaningful connections with people from around the world as well as our awesome local regulars.

We also offer competitive wages, full time benefits including paid time off, medical, dental, and vision insurance, and the opportunity to grow within our thriving company! Apply today to join our Rockstar team at Hotel Covington!

Check out this video to better understand our vibe and culture!

Job Requirements:

• Greet guests who arrive to the hotel by welcoming them to the hotel
• Understand guest service needs and exceed guest expectations by taking advantage of opportunities to add a special touch
• Handle guests’ check-ins/check-outs in accordance with hotel standards in an efficient and friendly manner
• Coordinate the delivery of luggage to guestrooms upon check-in and pick up upon departure
• Provide recognition to repeat guests
• Maintain and adhere to hotel policies regarding cash banks and make daily deposits with accurate report of receipts daily
• Ensure the accuracy and balance of front office accounting records and prepare summaries of financial data on a daily basis
• Ability to work without direct supervision
• Demonstrate a high degree of drive and determination
• Properly handle and reports associate and guest accidents
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Assist with responsibilities and duties in other departments and as assigned by management
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
• Minimum of 1 year of experience in guest services and/or night audit preferred
• Demonstrate strong reading, writing and oral proficiency in the English language
• Must have valid Drivers License

Physical Demands:

• Continuous standing/walking 100% of the shift
• Lifting/carrying required up to 70 lbs
• Pushing/pulling required up to 200 lbs
• Bending/kneeling required frequently
• Computer use 75% of the time

Hotel Covington does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Hotel Covington is a smoke-free, drug-free facility, and equal opportunity employer.