Night Auditor

Hilton Garden Inn Greenville; Waco (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Career advancement opportunities

Job summary

Raines Co. is seeking a Night Auditor to oversee front desk duties during the night shift and ensure guest payments are posted and all accounts reconciled for the day.

The role requires experience in customer service and hospitality; you will work on-site, with a focus on accurate billing and efficient issue resolution. Medical/dental/vision benefits, 401K, PTO, and advancement opportunities are offered.

Qualifications

• Minimum high school diploma, GED or equivalent
• Associate’s degree in Business Administration, Hospitality or related major preferred

Responsibilities

• Maintain a friendly, professional, cheerful, and courteous demeanor at all times
• Answer inquiries from potential guests and accept hotel reservations
• Resolve guest problems and complaints quickly to maintain high customer satisfaction
• Respond to reservations, hotel information and guest concerns promptly
• Use suggestive selling techniques to sell room nights and increase occupancy
• Cross-check all billing instructions and ensure correct updates
• Ensure payments are on file for each guest and billing is properly routed for groups
• Complete cash transactions and manage personal bank
• Ensure end-of-day procedures are performed and balanced

Skills

Customer service

Communication

Problem solving

Upselling

Education

High school diploma / GED

Associate degree in Business Administration or Hospitality

Tools

Microsoft 365

Quore

PBX

Hotel Effectiveness

Job description

Raines Co. - Your Future is Now!

Position Summary: The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

• We offer comprehensive Medical/Dental/Vision benefits
• 401K
• a generous PTO program
• the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guest preferences and special requests
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
• Cross checks all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures Front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Balances accounts from the day shifts
• Checks all payment methods are up to date and correspond to the rooms they are on file with
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Verify that all end of day work has been performed
• Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
• Enter room cleans in Hotel Effectiveness
• Attends meetings as required

Experience and Education:

Experience in customer service, forward-facing, or other guest-related positions

Prior experience in the hospitality industry as a front desk agent or night auditor preferred

Experience with brand or property specific PMS, Quore, PBX and other hotel related systems

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

Associate’s degree in Business Administration, Hospitality or related major preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V