Night Auditor

DoubleTree Greenville; Greenville (SC); On-site; USD 40,000 - 48,000; Full time

Job summary

Raines Co. in Greenville, SC is seeking a Night Auditor to oversee front desk operations during the night shift and ensure accurate posting of guest payments and day-end reconciliation.

The role emphasizes a friendly, professional demeanor, efficient problem-solving, and accurate handling of reservations, billing, and security procedures to support a high standard of guest service. Candidates should have guest-service experience and familiarity with hotel systems.

Qualifications

• Experience in customer service or guest-facing roles.
• Front desk or night audit experience preferred.
• Experience with hotel PMS systems such as Quore.
• Proficient with Microsoft 365 or similar apps.
• Minimum high school diploma or GED; associate degree preferred.

Responsibilities

• Maintain a friendly, professional, cheerful, and courteous demeanor at all times.
• Answer inquiries and accept hotel reservations.
• Resolve guest problems and complaints quickly and professionally.
• Respond to reservations and guest concerns in a timely fashion.
• Use suggestive selling to increase room nights and revenue.
• Balance accounts and post guest charges accurately.
• Ensure end-of-day procedures are completed and logs updated.
• Attend required meetings and follow security procedures.

Skills

Customer service

Front desk operations

Night audit experience

Education

High school diploma or GED

Associate’s degree (Business Administration/Hospitality)

Tools

PMS Quore

PBX

Microsoft 365

Job description

Raines Co. - Your Future is Now!

Position Summary:

The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guest preferences and special requests
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
• Cross checks all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures Front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Balances accounts from the day shifts
• Checks all payment methods are up to date and correspond to the rooms they are on file with
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Verify that all end of day work has been performed
• Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day
• Enter room cleans in Hotel Effectiveness
• Attends meetings as required

Experience and Education:

Experience in customer service, forward-facing, or other guest-related positions

Prior experience in the hospitality industry as a front desk agent or night auditor preferred

Experience with brand or property specific PMS, Quore, PBX and other hotel related systems

Proficient in Microsoft 365 or similar computer applications

Minimum High school diploma, GED or equivalent

Associate’s degree in Business Administration, Hospitality or related major preferred

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.

EEO/D/V