Night Auditor

InterContinental Hotels Group; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading hotel chain seeks a Night Auditor to provide exceptional overnight front desk services. Responsibilities include ensuring financial accuracy, assisting guests, managing check-ins and check-outs, and handling overnight guest queries. Ideal candidates should possess strong communication and problem-solving skills. Join the team to enjoy benefits such as paid birthday leave, flexible work options, and hotel perks.

Benefits

Paid birthday leave

Accommodation and food & beverage discounts

Enhanced parental leave

Proactive health days

Flexible work options

Lifelong development program

Career Milestone celebrations

Access to discount retail platform

Qualifications

• Ability to interact with customers, employees, and third parties reflectively.
• Strong organizational and adaptive abilities.
• Accurate auditing and payment processing skills.
• Excellent written and verbal communication.
• Strong attention to detail and analytical abilities.
• Knowledge of Opera is highly regarded.
• Driver's license preferred.
• RSA and Food Safety Certificates required.
• Availability to work a 7-day overnight roster.

Responsibilities

• Assist the Night Manager with overnight reports and balance daily transactions.
• Process payments including room charges and manage transactions.
• Check guests in and out and manage wake-up call requests.
• Answer phones and handle overnight guest queries.
• Perform concierge services and manage special guest requests.
• Ensure safety and security of guests and employees.

Skills

Customer interaction skills

Problem-solving

Accounting and mathematics skills

Communication skills

Attention to detail

Analytical skills

Knowledge of Opera

Driver's License

RSA and Food Safety Certificates

Flexible availability

Job description

Our hotels never sleep. So we are looking for a Night Auditor who shares our commitment to excellence and who thrives in a dynamic, guest-focused environment. You will be responsible for providing overnight front desk services and ensuring the accuracy of hotel financial records for the day. You will play a key role in delivering a seamless guest experience after hours while maintaining hotel operations, security, and service standards.

As a Night Auditor, your shift will start 11:00 pm and finish 7:30 am.

A little taste of your day-to-day

• Assisting the Night Manager in preparing overnight reports, balance the daily transactions and setting up for the day ahead.
• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
• Checking guests in, out and managing any wake-up call requests
• Answering phones and dealing with overnight guest queries
• Performing other duties such as concierge services, room service and special guest requests
• Ensure safety and security of all guests and employees

What We need from you

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Ability to problem solve, stay organised and adapt in the moment.
• Accounting and mathematics skills for accurate auditing and payment processing
• Excellent written and verbal communication skills
• Strong attention to detail and analytical skills
• Knowledge of Opera is Highly Regarded
• Driver's License (Preferred)
• RSA and Food Safety Certificates
• Availability to work a 7-day overnight roster including weekends and public holidays.

What you can expect from us

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG.
• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing Framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

If you believe you'd be a great fit for the job, please apply. Start your journey with us today.