Night Auditor

Driftwood Hospitality; Town of Texas, Houston (WI, TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hospitality management company is seeking a Night Auditor to manage front office operations at the Houston Marriott North. The role involves balancing accounts, assisting guests, and ensuring excellent service. Ideal candidates will have experience in hospitality and strong communication skills.

Benefits

401(k)

Health insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• At least 6 months of previous experience as a Night Auditor.
• Knowledgeable in Marriott systems is highly desirable.
• Ability to effectively deal with guests and associate concerns.

Responsibilities

• Balance all revenue and settlement accounts nightly.
• Assist guests with check-in & check-out processes.
• Perform nightly financial audits and reconcile accounts.

Skills

Customer service skills

Problem-solving

Communication

Job description

Houston Marriott North, 255 N Sam Houston Pkwy E, Houston, Texas, United States of America Req #7567

Tuesday, May 20, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Marriott Houston North is a recently renovated property located in the Houston City North Area, with 390 rooms and 20 meeting spaces (15,990 SQ Ft) to amaze our guests. We are looking for Top Candidates like You to bring our property alive by delivering exceptional service.

Overview:

The primary duties of the night auditor are to check front office, restaurant and bar accounting records for accuracy, post and balance charges and settlements in a timely and efficient manner and compile information for the financial records. Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Duties (not limited to):

• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
• Review and correct discrepancies in the Front Desk System.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

Duties (not limited to):

Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement.

• Handle late check-ins, early check-outs, and guest inquiries in a prompt manner.
• Monitor security systems and respond to emergencies to ensure guests and staff safety.
• Manage and coordinate the night shift staff, including front desk agents and housekeeping personnel.
• Perform nightly financial audits, reconcile accounts, and prepare necessary reports.

Qualifications:

• At least 6 months of previous experience as a Night Auditor.
• Knowledgeable in Marriott systems is highly desirable.
• Ability to effectively deal with guests and associate concerns in a friendly and positive manner.
• Proactive, problem solver and decision-making, customer service skills.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.

About our Management Company

Our Management Company, Driftwood Hospitality Management, is one of the top third-party hotel management in the US with more of 85 Properties between the United States, Puerto Rico and Costa Rica and our portfolio has outstanding partnership with 20 hospitality brands like Marriott, Hilton, IHG, Wyndham, Choice, and numerous Independent Boutique hotels. Driftwood elevates the industry by its passion for hospitality, resources, technology and by nurturing and advancing our in-house talent.

Ready to start our journey with us?

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

• Houston Marriott North, 255 N Sam Houston Pkwy E, Houston, Texas, United States of America