Night Auditor

CoolWorks.com - Jobs in Great Places; Pray (WI); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Hourly pay 24–25 USD

Paid Time off

Medical

Dental

Vision

Disability

401K

HSA/FSA

Referral Bonus

Discounted lodging & dining

Employee Assistance Program

Volunteer opportunities

Learning platform

Daily pay

Pet discounts

Job summary

Columbia Hospitality seeks a Night Auditor to oversee nightly front desk operations, reconciliation, and reporting, ensuring guest data confidentiality and security. The role supports guests, staff, and vendors during shifts and maintains a safe environment across the property.

Ideal candidates have 1+ year in hospitality and cash handling experience, with strong communication skills and knowledge of labor regulations. A positive, service-oriented approach is essential for success.

Qualifications

• Minimum 1 year hospitality experience required.
• 2-year hotel/clerk experience strongly preferred.
• Cash handling and POS system experience preferred.
• Strong written and verbal communication skills required.
• Ability to understand and apply labor and industry laws.

Responsibilities

• Oversight of the day-to-day night operation of the property including front desk operations and financial reconciliation and reporting.
• Follow all procedures to ensure front office activities meet established standards and goals.
• Maintain confidentiality of guest information and data.
• Assist guests, team members and vendors during the shift.
• Ensure a safe and secure environment for guests and staff; report issues promptly.

Skills

Hospitality experience

Cash handling

POS system

Communication

Labor laws knowledge

Property security

Microsoft Office

Outlook

Excel

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Night Auditor

Let’s start off with the most important part - what’s in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Hourly Pay Range: $24 to $25 DOE
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Get Paid Daily (Make any day payday)
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

“People never forget how you made them feel.”Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:

Your Impact

• Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting.
• Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals.
• Ensures confidentiality of all guest information and pertinent hotel data.
• Assists guests, team members, and vendors during their shift.
• Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party.
• Responds and works to resolve guest issues and concerns as necessary.
• Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions.
• Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
• Ensures front office, reception area, lobby and storage areas are clean and organized.
• Ensures all equipment is properly maintained and functioning.
• Ensures all equipment is used only as intended.
• Completes property walks routinely to monitor guest safety and security.

What You Bring

• Minimum 1 year hospitality experience required, 2-year hotel/clerk experience strongly preferred.
• Previous experience in cash handling and computerized Point of Sale system strongly preferred.
• Strong written and verbal communication skills required.
• Strong problem solving and conflict resolution skills.
• Ability to understand and apply labor and industry-specific laws and regulations.
• Ability to park and retrieve guest vehicles. Must have a valid driver license.
• Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked.
• Must possess basic negotiation skills and strong customer relations skills.
• Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word.

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.