Night Auditor

Aimbridge Hospitality; Phoenix (AZ); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Night Auditor, where you will play a critical role in ensuring smooth overnight operations. This position involves managing guest interactions, performing nightly audits, and maintaining high standards of service and security. With a focus on problem-solving and effective communication, you will ensure a welcoming atmosphere for guests while balancing financial transactions and preparing reports. If you thrive in a fast-paced environment and enjoy working independently, this opportunity offers a chance to make a significant impact in the hospitality industry.

Benefits

Daily Pay

Health coverage

Disability insurance

Qualifications

• 1+ year of experience in a hotel or related field required.
• Ability to work independently and handle guest issues effectively.

Responsibilities

• Conduct nightly audits and maintain financial records.
• Ensure guest satisfaction and handle requests during the night shift.

Skills

Problem-solving

Effective communication

Knowledge of accounting principles

Ability to work independently

Interpersonal skills

Ability to handle stress

Education

High School diploma or equivalent

College coursework in related field

Tools

Windows operating systems

Spreadsheets

Word processing software

Job description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Responsibilities

QUALIFICATIONS:

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of accounting principles.
• Ability to problem-solve and troubleshoot to resolve guest issues and respond to emergencies.
• Proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
• Effective communication skills to convey information clearly.
• Ability to evaluate and select among alternative actions quickly and accurately.
• Work well under stress and in high-pressure situations.
• Effective problem-solving skills in the workplace.
• Ability to assimilate complex information from various sources and adapt as needed.
• Understanding of financial data and basic arithmetic functions.
• Ability to work in a self-managed environment.
• Good listening and interpersonal skills.
• Maintain composure and objectivity under pressure.

Responsibilities

• Approach all guest and associate interactions in a friendly, service-oriented manner.
• Maintain regular attendance as per hotel standards.
• Maintain high standards of personal appearance and grooming.
• Comply with all hotel standards and regulations for safe and efficient operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Run reports for food and beverage audits.
• Complete the Night Audit checklist daily.
• Balance the day's work, including revenue, postings, and paperwork.
• Maintain cashiering and front office system responsibilities.
• Perform all front office functions during overnight hours.
• Ensure building security through periodic checks.
• Handle guest requests during the shift.
• Follow safety and emergency procedures.
• Keep proper records and logs.
• Familiarize with hotel policies and house rules.
• Complete initial direct bills and attach backup documentation.
• Maintain radio contact with team members.
• Understand security procedures.
• Ensure staff are attentive, friendly, and courteous.
• Prepare and distribute daily reports.
• Transfer master accounts as needed.
• Distribute work and train new staff.
• Run morning reports and assign tasks like newspaper delivery.
• Conduct nightly walk-throughs for safety and cleanliness.
• Handle lost and found items according to standards.
• Complete reports and miscellaneous duties as required.
• Assist guests with food orders and serve food and beverages if applicable.
• Attend meetings and perform other duties as assigned.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels worldwide. Join a culture where everyone is inspired to be the best. After an initial waiting period, full-time employees are eligible for benefits including Daily Pay, health coverage, and disability insurance.