Night Auditor

DoubleTree by Hilton Hotel Omaha Downtown; Omaha (NE); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Agent to ensure guest satisfaction and smooth operations. In this role, you will balance daily revenue, greet guests with a warm welcome, and manage front desk activities. Your attention to detail and excellent communication skills will contribute to creating memorable experiences for guests. Join a dynamic team where your contributions are valued, and enjoy a vibrant work environment that prioritizes quality service and teamwork. If you thrive in a fast-paced setting and are passionate about hospitality, this opportunity is perfect for you.

Qualifications

• High school diploma preferred, with a combination of education and experience.
• Prior hospitality experience is highly preferred but not required.

Responsibilities

• Balance daily revenue from restaurant and bar, ensuring accuracy.
• Greet and register guests, providing exceptional service throughout their stay.
• Handle cash and perform accurate arithmetic functions.

Skills

Customer Service

Mathematical Skills

Computer Skills

Communication Skills

Problem Solving

Education

High School Diploma

Tools

Micros System

PC

Job description

JOB SUMMARY

Balance room, restaurant, and bar daily work. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next-day operations. In addition, works as a front desk agent during shift as needed. Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet the hotel’s high standards of quality.

ESSENTIAL JOB FUNCTIONS

• Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to break down revenue, covers, server tips paid out, and settlements by type and cashier.
• Run audit reports/journals.
• Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
• Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next-day operations.
• Perform other duties and responsibilities asked by the Controller.
• Ensure all reports and backup vouchers are complete and filed properly.
• Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. Accounting Clerk and or Controller).
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next-day operations.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including the number of guests and room rate. Make an appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages, and facsimiles for customers as requested.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report unsafe conditions to supervisor/manager.
• Report accidents, injuries, near misses property damage, or loss to supervisor/manager.
• Provide for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean, and well-groomed appearance (Specific standards outlined in team member handbook).
• Assist other Front Desk Personnel when needed.
• Perform any related duties as requested by the supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills, and abilities. High school diploma preferred.
• Prior hospitality experience is highly preferred, but not required.
• Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
• Basic mathematical skills and ability to operate a 10-key by touch.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
• Ability to access and accurately input information using a moderately complex computer.
• Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
• Hearing and visual ability to observe and detect signs of emergencies.

PHYSICAL DEMANDS

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing, and smiling.

EOE/M/F/Vet Disabilities