Night Auditor

Hilton Tempo Nashville; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Tempo Nashville, a 306-room hotel with 12,000 sq. ft. meeting space, seeks a Night Auditor in the Front Office. This overnight role reports to the Guest Services Manager and requires the ability to work overnight shifts, weekends, and holidays.

You will greet and register guests, answer calls, balance daily transactions, and run reports while auditing postings and handling payments. Knowledge of PMS is valued.

Qualifications

• High school diploma or equivalent required.
• Previous hotel front desk or accounting experience preferred.
• Experience with PMS systems preferred.
• Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency with computers and hotel property management systems (PMS).
• Ability to prioritize and multitask.

Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.

Skills

Attention to detail

Customer service

Communication

Problem-solving

Multitasking

Education

High school diploma or equivalent

Tools

PMS

Job description

306 rooms | 12,000 sq. ft. meeting/event space Amenities: multiple on-site restaurants, unique social lounge, roof-top outdoor pool with bar, fitness center, concierge. With a modern, lifestyle focus in the heart of Nashville, Hilton Tempo offers an engaging environment for hospitality professionals who thrive on energetic guest experiences and creative operational challenges. Located near Music Row and within walking distance of the city's vibrant entertainment, dining, and cultural scene, the hotel provides a dynamic urban setting where leaders can shape memorable stays for both business and leisure travelers.

JOB DESCRIPTION

Job Title: Night Auditor

Department: Front Office

Supervision Exercised: None

Supervision Received: Guest Services Manager

MINIMUM REQUIREMENTS

• Education High school diploma or equivalent required
• Experience Previous hotel front desk or accounting experience preferred.
• Experience with PMS systems preferred.
• Skills and Knowledge Strong attention to detail and accuracy.
• Excellent customer service and communication skills.
• Strong problem-solving and critical-thinking abilities
• Proficiency with computers and hotel property management systems (PMS).
• Ability to prioritize and multitask.

Job Duties and Responsibilities

• Greet, register, and assist guests; process check-ins/check-outs.
• Answer phone calls, respond to guest requests, and resolve issues promptly.
• Balance and reconcile daily financial transactions.
• Run and review daily reports (e.g., room charges, revenue summaries).
• Audit and verify front desk postings and transactions.
• Process cash, credit card, and direct-bill transactions accurately.
• Ensure all reservations, cancellations, and no-shows are properly logged.
• Follow company policies and procedures, including safety and emergency protocols.
• Ability to work overnight shifts, weekends, and holidays.