Night Auditor

Atira Hotels; Mount Prospect (IL); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Accident, critical medical supplement

Employee assistance program

Employee hotel room discount

Holiday pay

Life insurance

Long-term disability

Paid time off

Paid training

Job summary

Atira Hotels in Mount Prospect, IL is seeking a Night Auditor to deliver exceptional guest service, manage reservations, and oversee nightly financial transactions. The role requires handling inquiries promptly, checking guests in and out, and maintaining accurate reports for the hotel's overnight operations.

Candidates should have a high school diploma, be detail-oriented, and possess strong typing and PC skills.

Qualifications

• High school diploma or equivalent.
• Customer service and data entry experience preferred.
• Excellent communication and organizational skills.
• Strong typing abilities and proficiency with PC, calculator, and office equipment.

Responsibilities

• Receive and process reservations via phone, fax, and mail.
• Check in and out guests; process customer payments and post charges.
• Coordinate with Accounting on customer credit status and notify guests of room features and availability.
• Protect guest information and maintain confidentiality of personal data.
• Assist and support area personnel; participate in meetings as required.
• Perform other tasks as assigned by management; maintain understanding of basic hotel operations.

Skills

Excellent communication

Organized and detail-oriented

Willingness to assist others

Typing and office equipment

Education

High school diploma or equivalent

Tools

PC

Job description

\"Join the Atira Hotels Family and Build a Legacy of Hospitality!\"

• Job Type: Full-time
• Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

Job Overview

The Night Auditor is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues. Additionally, the Night Auditor handles financial transactions and reports, ensuring the accuracy of the hotel's nightly audit.

Key Responsibilities

• Reservation Management:
  • Receive and process reservations via phone, fax, and mail.
  • Enter reservations into the computer system and provide additional information.
  • Verify pricing, discounts, and billing information, and notify customers of room features and availability.
  • Maintain reservation files and resolve related problems.
• Customer Service:
  • Check in and out guests efficiently.
  • Process customer payments and post applicable charges.
  • Inform customers of credit holds and conduct customer surveys.
  • Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
  • Keep customers informed of company policies, procedures, and account statuses.
• Professional Relations:
  • Maintain the company’s professional reputation by providing superior customer service.
  • Assist and support area personnel as needed.
  • Coordinate with the Accounting Department regarding customer credit status.
  • Keep management informed of area activities and significant problems.
  • Attend and participate in meetings as required.
  • Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
• Perform any other tasks/duties as assigned by the manager/ supervisor.
• Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Qualifications

• Education/Certification: High school graduate or equivalent.
• Experience: Customer service and data entry experience preferred.
• Skills/Abilities:
  • Excellent communication and public relations skills.
  • Well organized and attentive to detail.
  • Willingness to assist others.
  • Strong typing abilities and proficiency with PC, calculator, and office equipment.
• Accident, critical medical supplement insurance
• Employee assistance program
• Employee hotel room discount
• Holiday pay
• Life insurance
• Long-term disability
• Paid time off
• Paid training

WHY YOU’LL LOVE WORKING WITH US:

• Unleash Your Creativity: We’re all about innovation and fresh ideas. Let your imagination run wild!
• Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
• Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
• Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
• Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:

Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.