Night Auditor

Isla Bella Beach Resort; Marathon (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Medical, vision, and dental insurance

401(k) with employer match

Job summary

A luxury beachfront resort located in the Florida Keys is seeking a Front Desk Associate who will provide exceptional customer service to guests. Responsibilities include auditing daily revenue, greeting guests, and resolving inquiries and challenges. Candidates must live locally and demonstrate strong communication and problem-solving skills. The position offers various benefits, including medical insurance and a 401(k) plan with employer matching. This is an excellent opportunity for motivated individuals passionate about hospitality.

Qualifications

• Must be local to Key West or within driving distance to the resort.
• Must be effective in handling problems and solving issues.
• Ability to communicate in English and interact with guests professionally.
• Full-time employees are eligible for company benefits including PTO, medical, vision, dental, and 401(k).

Responsibilities

• Audit and balance daily cashiers work for various outlets.
• Greet and assist guests during check-in and checkout.
• Handle guest inquiries and resolve challenges to ensure satisfaction.
• Maintain knowledge of hotel services and promotions.
• Balance revenue and settlements nightly and reset systems for next day operations.
• Greet and assist guests at the Front Desk with check‑in/check‑out, inquiries, and approvals.
• Provide information on hotel services, facilities, hours of operation, and transportation.
• Resolve guest challenges to ensure guest satisfaction and loyalty.
• Build rapport with members and distinguished visitors; escort to rooms and assist with feedback.
• Make room reservations considering rates, packages and restrictions.

Skills

Customer service skills

Problem-solving ability

Communication skills

Attention to detail

Job description

Isla Bella Beach Resort
1 Knights Key Blvd
Marathon, FL 33050, USA

Description

About Isla Bella Beach Resort

Isla Bella Beach Resort combines unparalleled luxury with the authentic charm of the Florida Keys to create an oceanfront destination like no other. Nestled on 24 acres in Marathon, this 199‑room resort blends modern elegance with the natural beauty of a mile‑long private beach and vibrant marine surroundings. With a focus on exceptional guest experiences, Isla Bella offers world‑class dining, a full‑service spa, and a marina for thrilling water adventures, all designed to capture the laid‑back yet sophisticated spirit of the Keys.

DUTIES & FUNCTIONS

• Audit, post and balance daily cashiers work for outlets including, but not limited to, Rooms and Food & Beverage.
• Ensure credit card system reconciles to daily transaction lists.
• Prepare daily revenue report data by auditing Point of Sale tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Greet, check‑in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment, and hours of operation in a timely manner.
• Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
• Build rapport with rewards members, and distinguished visitors; escort guests to rooms, make welfare calls, and encourage feedback throughout their stay.
• Make room reservations keeping in mind rates, packages, special promotions, and closed out/restricted dates as listed.
• Identify, solicit, and sign up potential reward members (if applicable).
• Maintain and market promotions and guest programs.
• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Follow all cash handling and credit policies.
• Use proper two‑way radio and phone etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain a clean work area.
• Fill in and support coworkers and team as needed to ensure efficient operation.
• Have knowledge of emergency procedures and assist when needed.
• Perform duties, special assignments and projects as requested by management.

QUALIFICATION STANDARDS

General Requirements

• Must be local to Key West or within driving distance to the resort – we do not offer employee housing.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service‑oriented manner which requires strong customer service as well as written and oral communication skills.
• Must be able to speak, read, write and communicate in English to adequately perform the duties of the job.
• Full‑time employees are eligible for company benefits including PTO, medical, vision, and dental insurance, and 401(k) with employer match.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.