Night Auditor

Staybridge Suites Louisville East; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Louisville is seeking a Night Auditor to supervise overnight operations and ensure all daily transactions are reconciled. The ideal candidate will have previous customer service experience, strong communication skills, and the ability to resolve guest issues effectively. This position requires working overnight shifts, including weekends and holidays, with the responsibility of maintaining high service standards for guests.

Benefits

Group insurance including medical, dental, and vision

Paid time off

Company-matched 401(k) plan

Hotel benefits and employee assistance program

Daily pay available

Qualifications

• Previous customer service experience, especially overnight shift.
• Strong verbal and written communication skills required.
• Ability to lift at least 25 pounds.

Responsibilities

• Review daily transactions and checklists for accuracy.
• Ensure guests are served promptly and courteously.
• Resolve guest issues to their satisfaction.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Problem-solving skills

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Staybridge Suits Louisville, KY

Overview

Use your attention to detail and desire for routine to create memorable guest experiences!As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Review daily transactions and checklists for completion and accuracy.
• Ensure all guests are served promptly and courteously.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Ensure emergency notification procedures are followed in the event of issues taking place overnight.
• Communicate effectively between all shifts and departments.

Qualifications

Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.