Night Auditor

Commonwealth Hotels; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Commonwealth Hotels is looking for a Hotel Night Auditor or similar roles like Overnight Guest Service Agent at their Residence Inn in St. Louis O’Fallon. This position involves ensuring exceptional guest experiences through efficient service during night shifts, managing reservations, and resolving issues effectively. Competitive pay and comprehensive benefits are offered, with opportunities for professional growth and training in a supportive work environment.

Benefits

Medical, Dental and Vision

401(k) with company match

SAME DAY PAY

Flexible spending accounts

Online training courses

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles preferred.
• Strong verbal and written communication skills necessary.
• Ability to handle guest complaints effectively.

Responsibilities

• Assisting guests with check-in and check-out processes.
• Managing room reservations and customer inquiries.
• Coordinating with hotel departments to address guest needs.

Skills

Customer Service

Communication

Problem-Solving

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

Join Our Team at the Residence Inn by Marriott St. Louis O’Fallon!

The Residence Inn by Marriott St. Louis O’Fallon is seeking a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent.

About Us:
Working at the Residence Inn St. Louis O’Fallon offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment.

Why This Role?
Working at the Residence Inn St. Louis O’Fallon as a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent or Overnight Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills

What’s In It for You?
Comprehensive Benefits:Medical, Dental and Vision
Financial Perks:401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts:Hotel, food, and beverage savings for personal travel
Professional Growth:Online training courses and Commonwealth University
Additional Support:Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Clerk or Overnight Front Office Agent include

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.marriott.com/en-us/hotels/stlof-residence-inn-st-louis-ofallon/overview/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in St. Louis O’Fallon, Missouri! Apply today!