Night Auditor

Sandman Hotel Group; Irving (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Rewards & Recognition

Free Parking

Discounted hotel stays for team andVIP

Training program

Employee Assistance Program

Refer a friend or family and earn

Dallas Stars discounts

Group life insurance and health plans

Complimentary stays

Milestone rewards

Job summary

The Sandman Hotel Group is seeking a Night Auditor to conduct the nightly audit, balance departmental ledgers, and prepare operating reports. This role requires working the night shift at the front desk to ensure accurate records and guest services.

Ideal candidates have strong English (French preferred), a high school diploma, and experience in hospitality with solid customer service and accounting knowledge. Excellent communication and problem-solving skills are essential for this position.

Qualifications

• Fluent in English (French preferred)
• High School Diploma or GED or equivalent
• Two-year apprenticeship or college program in front desk operations or hotel management preferred
• Experience in customer service and people management
• Knowledge of hospitality industry principles and accounting practices
• Ability to analyze client needs and offer solutions
• Strong conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic environment
• Ability to build relationships with departments, partners, and guests
• Knowledge of cost analysis, budgeting techniques
• Effective written and verbal communication skills

Responsibilities

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer inquiries about services and registration; provide community information; respond to complaints
• Prepare and check daily records, guest accounts, receipts and vouchers
• Present statements of charges to guests and process payments
• Hotel security duties
• Post daily room charges and handle floats
• Accept revenue from restaurant cashiers and secure funds
• Handle keys from departments and post to accounts
• Prepare credit card/charge card summaries and post to accounts
• Maintain personal hygiene and professional appearance

Skills

Customer relations

Time management

Adaptability

Guest experience focus

Conflict resolution

Communication skills

Education

High School Diploma or GED

Front desk/hotel management program (preferred)

Job description

Family owned and operated, we believe in creating memorable experiences that everyone can enjoy with the help of our well‑known family of brands, which include Dallas Stars NHL Team, Texas Stars AHL Team, Chop Steakhouse & Bar, Shark Club Bar & Grill, Moxies, Grouse Mountain Resort, Revelstoke Mountain Resort, Sandman Hotel Group, andThe Sutton Place Hotels.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

• Fluent in English and French (preferred)
• High School Diploma, G.E.D. or equivalent
• Completion of a two‑year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing

DUTIES:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Hotel security
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Accept and lock away keys from various departments.
• Prepare Credit Card/Charge Card summaries and post to DAB's account.
• Maintain a high standard of personal hygiene and appearance.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time‑management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Rewards & Recognition
• Free Parking
• Discounted Hotel Stays for Team Members and Family & Friends rates too!
• Ongoing Employee events, incentives & recognition
• Growth Opportunities- Career Advancement starts from Within
• Dedicated Training Program
• Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
• Refer a friend or family and earn money!
• Preferred Rates for Dallas Stars NHL Games
• Group Life Insurance, Extended Health, Dental, Vision Care!
• Complimentary Stays
• Milestone Rewards

SUMMATION:

The Sandman Hotel Group is an Equal Opportunity, Affinewative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in United States of America to apply

Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.

ABSOLUTELY NO PHONE CALLS PLEASE