Night Auditor

Raines Company; Greenville, Washington (NC, NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Raines Co. – Your Future is Now is seeking a Night Auditor to oversee front desk duties during the night shift and ensure guest payments are posted and accounts reconciled for the day.

The role requires experience in customer service and hospitality front desk environments, with familiarity using hotel systems such as PMS, Quore and PBX, plus proficiency in Microsoft 365. Minimum high school diploma; associate degree preferred. We offer a growth‑oriented culture and comprehensive benefits.

Qualifications

• Experience in customer service or guest-facing roles.
• Hospitality front desk experience preferred.
• Familiarity with brand or property-specific PMS, Quore, PBX and other hotel systems.
• Proficient with Microsoft 365 or similar suites.
• Minimum high school diploma or GED; an associate degree in business/admin hospitality preferred.

Responsibilities

• Maintain a friendly, professional, courteous demeanor at all times.
• Answer inquiries and accept hotel reservations.
• Resolve guest issues quickly while showing urgency.
• Handle reservations, hotel information, and guest concerns in a timely manner.
• Use suggestive selling to increase room nights and revenue.
• Ensure accurate billing and proper room allocations for groups.
• Process cash transactions and manage the front desk cash bank.
• Balance daily accounts and verify end‑of‑day tasks are completed.

Skills

Customer service

Front desk operations

Problem solving

Communication

Professional demeanor

Education

High school diploma or GED

Associate degree in business administration or hospitality

Tools

Quore

PBX

Hotel PMS

Microsoft 365

Job description

Raines Co. – Your Future is Now!

The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.

Established in 1988 as a family‑owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family‑oriented culture that believes in building relationships with our associates, partners, and the communities where we operate.

We offer comprehensive medical/dental/vision benefits, 401(k), a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Essential Job Functions

• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in‑person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guest preferences and special requests
• Ensures phone calls, wake‑up calls and messages for guests are handled in a prompt, efficient and professional manner
• Cross checks all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre‑registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures front desk log (book or system) is read and updated
• Ensures safety by following guest check‑in and security procedures and reporting suspicious activity to security, manager, or MOD
• Balances accounts from the day shifts
• Checks all payment methods are up to date and correspond to the rooms they are on file with
• Posts transactions from outlets to appropriate rooms or ledger accounts
• Verifies that all end‑of‑day work has been performed
• Ensures that M3 is balanced and any out‑of‑balance issues are reported to immediate supervisor before rolling the day
• Enter room cleans in Hotel Effectiveness
• Attends meetings as required

Experience and Education

• Experience in customer service, forward‑facing, or other guest‑related positions
• Prior experience in the hospitality industry as a front desk agent or night auditor preferred
• Experience with brand or property specific PMS, Quore, PBX and other hotel related systems
• Proficient in Microsoft 365 or similar computer applications
• Minimum high school diploma, GED, or equivalent
• Associate’s degree in business administration, hospitality or related major preferred

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre‑employment background check required.