Night Auditor

One Ocean Resort & Spa; Greenbelt, Northern (MD, KY); Hybrid; USD 21,000 - 26,000; Part time

Job summary

Crowne Plaza College Park- Washington D.C. is seeking a part-time Front Office Audit/Guest Services associate to perform daily audit functions for the hotel and outlets. You will review postings for accuracy, ensure timely charges are posted, and support night audit activities as needed.

The role requires attention to detail, a strong work ethic, and the ability to work nights, weekends, and holidays as part of a collaborative team delivering excellent guest experiences.

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax postings for accuracy and correct errors.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand and follow management company accounting and credit policies and procedures.
• Handle all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls promptly and courteously.

Skills

Attention to detail

Team player

Time management

Flexibility

Night shifts

Job description

6404 Ivy Lane, Greenbelt, Maryland 20770

Crowne Plaza College Park- Washington D.C. is a premium business hotel near College Park, Maryland that offers guests a one-of-a-kind experience just minutes from the U.S. capital. This property is conveniently located near the University of Maryland, Capitol One Field, and the Xfinity Arena which makes getting to business meetings, conferences, or sporting events a breeze. Guests can revel in upscale comfort and the distinct sleep advantage program before venturing to their plans in the DMV area.

Job Description

What you will be doing

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.

Location

College Park Crowne Plaza-CPC

Requirements

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Part-time

Applicants have rights under Federal Employment Laws