Night Auditor

Sonesta International Hotels Corporation; Denver (CO); Presencial; USD 29 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision Insurance

Health Savings Account with Company |

401(k) Retirement Plan with Company

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Disability Insurance

Employee Perks and Discounts

Resumo da oferta

Sonesta Denver Downtown is seeking a Night Auditor to balance hotel income and expenses for each 24-hour period while acting as the overnight Guest Service Agent. You will liaise with Opera, SynXis, and support teams, handle reservations, and ensure accurate reporting and revenue controls.

The role requires flexibility to work mornings, evenings, weekends, and holidays, with hourly compensation of $21.00–$23.00, and a comprehensive benefits package.

Qualificações

• High School diploma or equivalent required.
• One year of previous hotel experience preferred.
• Reading and writing skills for records and reservations.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.

Responsabilidades

• Deliver Sonesta Service to guests and clients per G.U.E.S.T. standards.
• Balance and audit room revenue, F&B revenue, and telephone revenue.
• Prepare daily management reports and end-of-period packs.
• Assist in setup of breakfast service and related supplies.
• Register guests and issue room keys; handle reservations and changes.
• Process cash and credit transactions per procedures; post charges and deposits.

Conhecimentos

English fluency

Customer service

Communication skills

Problem solving

Formação académica

High School diploma or equivalent

Ferramentas

Microsoft Office

Opera systems

Descrição da oferta de emprego

Company Overview

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

Position Summary

The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The NA will act as the hotel system liaison during night hours. The NA will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.

Position Details

Title: Night Auditor

Location: Sonesta Denver Downtown

Department: Front Desk

Reports To: Front Office Manager

Type: Non-Exempt (Hourly)

Salary: $21.00 to $23.00 per hour

Application Deadline: November 21st, 2026

Duties and Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
• Prepare General Manager daily, weekly and month end reporting packs.
• Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
• Assist in the washing, drying, and folding of hotel laundry.
• Act as the security point of contact during various times in the shift.
• Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.
• Follow all local laws regarding alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control, and release guest safe-deposit boxes.
• Comply with federal, state, and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

Qualifications and Requirements

• High School diploma or equivalent required.
• One year of previous hotel experience preferred.
• Previous background from the extended stay industry preferred.
• Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to work mornings, evening, weekends, and holidays.

Pay

Pay: $21.00 to $23.00. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts

Company Culture & Values

WHO WE ARE We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission:To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality. We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

Equal Opportunity

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.