Night Auditor

Hueston Woods Lodge & Conference Center; College Corner (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in the hospitality industry is seeking a Night Auditor to attend to guests' needs, including registration and checkout. The ideal candidate should have a strong customer service background and attention to detail, as well as the ability to thrive in a fast-paced environment. Join our team and benefit from competitive pay, medical insurance, and ongoing training opportunities.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• Customer service experience required.
• Experience handling cash and credit card procedures.
• Attention to detail and organizational skills necessary.

Responsibilities

• Verify all credit cards and ensure all arrivals are guaranteed.
• Respond promptly to guest inquiries and complaints.
• Maintain the front desk area and document guest accidents.

Skills

Customer service

Attention to detail

Organizational skills

Education

High School diploma/GED

Job description

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Job Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development
  
  
  

Responsibilities

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house

Explain and provide any promotional items to each guest checking in

Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met

Cover other areas of hotel as needed

Document any guest accidents by completing the accident report form

Complete the maintenance log whenever a complaint is reported

Maintain all areas of the front desk

Take the initiative to greet guests in a friendly and warm manner

Other duties as assigned

Qualifications

High School diploma/GED required

Previous Experience In Hospitality Preferred

Customer service experience required

Experience handling cash, credit card procedures, and use math concepts

Attention to detail and organized

About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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