Night Auditor

Home2Suites/TRU Cleveland; Cleveland (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Flexible Spending Account

Stay Discounts

Life Insurance

401(k) and matching

Employee Assistance Program

Voluntary Insurance Options

Holidays and Floating Holiday

Loyalty incentives

Job summary

Vision Hospitality Group is hiring a Night Auditor for our new Home2Suites/TRU Cleveland, Tennessee location. The role focuses on auditing, posting, and balancing daily financial transactions while supporting overnight operations and guest services.

The ideal candidate will work independently through the night, balance the cash drawer, and uphold our ONE TEAM, ONE VISION culture. We offer comprehensive benefits and opportunities to grow within the company.

Qualifications

• Must maintain confidentiality of guest and company information.
• Responsible for safety and security of guests and assets.
• Able to operate hotel PMS and balance cash drawer.
• Able to work night shifts in a 24/7 environment.
• Clear written and verbal communication is required.

Responsibilities

• Oversee auditing, posting and balancing of daily financial transactions.
• Assist night team and front desk as needed.
• Follow standard operating procedures and brand standards.
• Sell and upsell rooms to walk-in guests and reservations.
• Maintain neat cash drawer and balance.
• Check guest accounts and follow up on credits as needed.
• Know surrounding area to assist guests.
• Operate and monitor hotel systems (PBX, locks, PMS) as required.

Skills

Confidentiality

Safety & Security

Communication Skills

Flexible Schedule

Teamwork

English Proficiency

Attention to Detail

Cash Handling

PMS Knowledge

Job description

Night Auditor

Come join our team at our new Home2Suites/TRU in Cleveland, Tennessee opening soon!

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required training
• Be able to work independently and serve as key role for overnight hotel support
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Balance the day’s business in a neat, orderly, and timely fashion
• Be able to work all night, and also be available for other shifts at front desk when necessary
• Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems
• Can complete all tasks described on the relevant shift check list
• Check credit of guest accounts daily and follow up if action is required
• Must have knowledge of surrounding area
• Keep cash drawer secure and in balance throughout the shift
• Sell and upsell rooms to walk-in guests and phone reservations
• Have general knowledge of housekeeping

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Must be responsible for safety and security of guests, fellow employees and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to scheduled shifts
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Can perform work for 8 hours and work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be able to use/lift arms for up to 8 hours
• Must be able to work over night independently
• Must be able to handle pressure situations appropriately
• Have finger dexterity for operating equipment such as computer PMS
• Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write effectively to communicate shift and guest needs

Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Vision Hospitality Group offers the following benefits:

• Paid Time Off
• Optional Health, Wellness and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs