Night Auditor

DelMonte Hotel Group; City of Albany (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Hotel room discounts

Discounts on food and beverages

Comprehensive benefit packages

Job summary

DelMonte Hotel Group in Albany, NY, is seeking a Night Auditor/Overnight Front Desk Clerk to deliver outstanding guest service during overnight hours. You will handle check-ins/outs, process payments, and coordinate with morning staff.

The role requires strong communication, organization, and the ability to multitask in a fast-paced environment. Full-time hours, competitive benefits, and opportunities for growth are offered.

Qualifications

• 1 to 3 months related experience; High school diploma or GED; or equivalent combination of education and experience.
• Strong communication and interpersonal skills.
• Ability to work overnight and maintain accuracy in transactions.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest inquiries.
• Post charges, compute bills, collect payments, and make change.
• Make and confirm reservations; monitor room availability.
• Open/close shifts; manage cash drops and front desk operations.
• Prepare and balance daily reports and maintain PMS vs reservations.

Skills

Organizational skills

Time management

Prioritization

Customer service

Multitasking

Basic computer skills

Education

High school diploma or GED

Job description

Locations

Showing 1 location

Courtyard/Residence Inn by Marriott Albany Airport
227 Wolf Road
Albany, NY 12205, USA

Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Night Auditor/Overnight Front Desk Clerk.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Night Auditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.


• Answer telephone.


• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.


• Make and confirm reservations.


• Monitor room availability.


• Block rooms.


• Program wake-up calls.


• Handle guest mail and messages.


• Open and close shifts making cash drops as necessary.


• Maintain market stock and coffee area as needed.


• Finalize transactions completed during the day and process credit card transactions.


• Prepare and print folios for departing guests.


• Create, print, file and transmit required reports.


• Compile daily sales figures and complete the Daily reports.


• Complete End of Month procedures.


• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.


• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.


• Provide guests with directions and information regarding the local area.


• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.


• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.


• Schedule shuttle runs for guests (hotels with shuttle only).


• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).


• Perform laundry duties as needed (Fairfield Inn only).


• Set up continental breakfast (Fairfield Inn only).

Job Requirements

We are looking for a self-motivated Night Auditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.


• Solid organizational, time-management and prioritization skills


• Exceptional customer service skills


• Ability to multi-task in a fast-paced environment


• Basic computer and administrative skills


• Availability to work an overnight schedule


• Maintain a valid Driver’s License from the state which you reside with no major violations.

As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $17.00 - $17.50 per hour


• Comprehensive benefit packages for full-time positions


• Hotel room discounts at our locations around the globe


• Discounts on food and beverages


• Professional development and advancement opportunities

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.