Night Auditor

Choice Hotels; Camp Springs (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain seeks a Night Auditor to ensure smooth operations during night shifts. Responsibilities include providing exceptional customer service, managing guest interactions, and balancing accounts. This role requires strong attention to detail and effective communication skills to enhance overall guest experience.

Qualifications

• Strong customer service skills are essential.
• Ability to respond effectively in emergencies.
• Detail-oriented with strong organizational skills.

Responsibilities

• Provide excellent customer service and manage guest requests.
• Balance accounts from the day shift and handle late night check-ins.
• Execute sales and marketing objectives and maintain studio revenue.

Skills

Customer Service

Conflict Resolution

Attention to Detail

Education

High School Diploma or equivalent

Job description

JOB SUMMARY

A Night Auditor provides excellent customer service to guests and keeps the front desk and accounting operations running smoothly at night. They assist guests with their overnight requests and balance accounts leftover from the day shift. A night auditor handles late night check-ins, manages guest requests and accepts reservations.

ESSENTIAL JOB FUNCTIONS

Guest Relations:

Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed

Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible

Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities

Take steps to ensure the greatest guest satisfaction possible

Respond to situations as they arise and manage guest conflict

Operations:

Inspect studios and public spaces daily according to company and brand standards

Be able to respond effectively and according to procedure in times of emergency

Ensure all policies and procedures are accurately followed at all times

Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events

Respond to guest service calls efficiently and expediently

Ensure safety of building and occupants; contacting emergency services/law enforcement when needed

Document work activity using the appropriate log and according to policy and procedure

Sales & Revenue:

Executes the lead management process and completes all sales and marketing objectives as established by supervision

Review Studio Inventory daily to ensure maximization of studio revenue

Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue

Follow revenue management guidelines as directed by supervision

ADDITIONAL DUTIES

Laundry Duties: sorting, washing, drying, and folding of company linen and terry as well as general cleaning/maintenance of the House and Commercial Laundry facilities.

Cross-train on the duties of all non-management staff members and performs those duties as needed or when requested by supervision

All other duties as assigned by supervision

SPECIAL OPERATIONAL FUNCTIONS

GSA’s are required to stay on site for their entire shift until relieved. A paid 30 minute meal break is provided in consideration. The meal break is to be taken as available.