Night Auditor

Regency Hotel Management, Inc.; Bismarck (ND); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a friendly and detail-oriented Hotel Night Auditor. This dynamic role involves attending to guests' needs, handling check-ins and check-outs, and ensuring a positive experience in a fast-paced environment. With a focus on customer service, you'll be responsible for verifying credit card information, addressing guest inquiries, and maintaining the front desk area. Join a team that values ongoing training and career development, and enjoy a range of benefits including medical and dental insurance, PTO, and hotel room discounts. If you thrive in a customer-focused environment, this opportunity is perfect for you.

Benefits

Medical and Dental Insurance

PTO

Competitive Pay

401(k) Retirement Savings Plan

Life Insurance

Disability Insurance

Hotel Room Discounts

Ongoing Training and Career Development

Qualifications

• High School diploma/GED required.
• Customer service experience required, with attention to detail.

Responsibilities

• Review arrivals and verify credit card validity.
• Respond to guest inquiries and maintain front desk areas.
• Document guest accidents and complete maintenance logs.

Skills

Customer Service

Attention to Detail

Cash Handling

Mathematical Skills

Education

High School diploma/GED

Job description

Job Summary: Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.

Benefits

• Medical and Dental Insurance
• PTO
• Competitive Pay
• 401(k) Retirement Savings Plan
• Life Insurance
• Disability Insurance
• Hotel Room Discounts
• Ongoing Training and Career Development

Responsibilities

1. Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
2. Explain and provide any promotional items to each guest checking in
3. Respond promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
4. Cover other areas of the hotel as needed
5. Document any guest accidents by completing the accident report form
6. Complete the maintenance log whenever a complaint is reported
7. Maintain all areas of the front desk
8. Take the initiative to greet guests in a friendly and warm manner
9. Other duties as assigned

Qualifications

1. High School diploma/GED required
2. Previous experience in hospitality preferred
3. Customer service experience required
4. Experience handling cash, credit card procedures, and use math concepts
5. Attention to detail and organized

About Us:At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.