Night Auditor

Kimpton Hotels & Restaurants; Atlanta (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

Join a leading hospitality company as a Night Auditor, where you'll provide exceptional service to guests during overnight shifts. Your role includes managing check-ins, answering inquiries, and ensuring a smooth operation of hotel services. Embrace a vibrant work culture that celebrates diversity and personal connections.

Qualifications

• Previous experience in a Front Desk or customer-facing role is helpful.
• Knowledge of the immediate area, services, attractions, and events.

Responsibilities

• Check in and out hotel guests confidently, professionally, and friendly.
• Answer all phone calls promptly and knowledgeably.
• Open, secure, and balance out the daily shift bank.

Skills

Customer Service

Flexibility

Pressure Management

Education

High school diploma or GED

Job description

Join to apply for the Night Auditor role at Kimpton Hotels & Restaurants

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Guest Service Agent (Overnight) is responsible for registration and check-out, PBX operations, mail and message service—all while providing outstanding service to our guests. You'll act as an advocate for the hotel, create ridiculously personal experiences, and develop relationships that encourage guests to return.

Some Of Your Responsibilities Include

• Review arrivals noting special requests, blocking rooms as needed.
• Check in and out hotel guests confidently, professionally, and friendly.
• Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information.
• Complete all items on the appropriate (AM, PM, Overnight) checklist by end of shift.
• Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests.
• Follow established key control policies.
• Ensure proper credit policies are followed.
• Submit all lost & found articles with a completed report.
• Be familiar with all fire and emergency procedures.
• Open, secure, and balance out the daily shift bank, verifying cash, check, and credit card transactions.
• Verify credit limit reports.
• Monitor room availability throughout the shift.
• Review daily the hotel's selling status using yield management systems.
• Attend department meetings once a month.
• Communicate via telephone and/or radio with other departments.

What You Bring

• Previous experience in a Front Desk or customer-facing role is helpful!
• High school diploma or GED required.
• Knowledge of the immediate area, services, attractions, and events.
• Flexible schedule, able to work overnights, weekends, and holidays.
• Ability to work well under pressure, managing many arrivals and departures quickly.
• Familiarity with hotel systems and operations, with accurate data entry skills.

We are committed to creating a culture that reflects the diversity of our guests. We encourage understanding, acceptance, and celebration of differences among people, including various personalities, lifestyles, work styles, education, and experiences. We welcome and embrace people of all races, ethnicities, ages, religions, abilities, sexual orientations, gender identities, and genders. For our complete EEO policy, click here.

Be Yourself. Lead Yourself. Make it Count.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality