Night Audit Supervisor

RACV; Archdale (NC); On-site; AUD 50,000 - 80,000; Full time

Job summary

Join a purpose-driven organization that values innovation and teamwork. As a Night Audit Supervisor at a prestigious resort, you'll oversee operations during the night shift, ensuring a seamless experience for guests. Your role will involve managing financial transactions, conducting audits, and addressing guest needs with a focus on high-quality service. This is an exciting opportunity to grow in a supportive environment dedicated to creating memorable experiences for visitors. If you are passionate about hospitality and thrive in a dynamic setting, this position is perfect for you.

Benefits

Employee discounts on RACV products

Employee of the month awards

Training and development opportunities

Uniform provided

Onsite parking

Qualifications

• Previous experience as a night auditor in a 4-5 star hotel/resort.
• Proficient in Opera PMS and MS Office applications.

Responsibilities

• Oversee night audit process and ensure accuracy of financial transactions.
• Facilitate guest check-ins and resolve overnight operational issues.

Skills

Customer Service

Attention to Detail

Communication Skills

Organizational Skills

Education

First Aid + CPR Certificate

RSA Certificate

Qld Working with Children Check Blue Card

Tools

Opera PMS

MS Office

Job description

Join a large & trusted Australian Brand | Great team culture

Silver Award Winner 5 star Luxury Accommodation 2024 QLD Tourism Awards

Generous employee benefits & discounts on RACV products & 10 resorts

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.

About the Opportunity

An exciting opportunity has arisen for a Night Audit Supervisor to join our rooms division team. You will be responsible for overseeing the efficient operations of the resort during the overnights 11pm-7am, checking in late arrivals ensuring a seamless guest experience, daily financial transactions, end of day reporting, assisting the outlets and departments with day-to-day activities, handling issues or emergencies and customer service is consistently delivered to a high standard.

Key Responsibilities

• Oversee the night audit process, ensuring accuracy of end of day processes, daily revenue, transactions, payments collected, security and reporting.
• Facilitate guest check ins & check outs and provide information to guests about accommodation, rates and amenities.
• Monitor, address and resolve overnight operational or guest issues and emergencies.
• Communicate effectively with other departments to ensure guests needs are met.
• Conduct audits, identify improvements and implement.
• Comply with policies, procedures and safety standards.
• Practice the RACV values - Innovation, Accountability, Caring & Team.

What You'll Need to be Successful

• Previous night auditor experience & knowledge in a front office 4-5 star hotel/resort environment.
• PMS experience, Opera preferred + Proficient in MS Office applications.
• Understanding of financial processes, information & data.
• Multi outlet night audit experience, with a high attention to detail, excellent administration and organisational skills.
• Knowledge and understanding of emergency medical, evacuation, fire protection and security procedures.
• First Aid + CPR certificate.
• RSA certificate.
• Hold or ability to obtain a Qld Working with Children Check Blue Card.
• Excellent communication skills and work well in a team environment.
• Excellent personal presentation.

We Are Offering

Permanent Full-time | Overnights 11pm - 7am.

Competitive salary + penalties for evenings, weekends & public holidays.

Generous employee benefits & discounts on RACV products & 10 resorts.

Employee of the month awards & recognition.

Training, development and career progression opportunities.

Uniform.

Parking onsite.

The RACV Difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application Process

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Applicants for this role will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

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