Night Audit (PT)

Crescent Hotels & Resorts; Greenville (SC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Crescent Hotels & Resorts is seeking a detail-oriented revenue support associate to balance daily restaurant and bar activity. You will audit POS tapes, prepare the Restaurant Revenue Report, and ensure accurate entries in the front office system for nightly settlements.

Ideal candidates communicate clearly in English, stay professional with guests, and work well with team members. Flexibility to handle system issues and perform related duties is required.

Qualifikationen

• Must communicate in English and interact professionally with guests.
• Strong math skills and accurate 10-key data entry.
• Willing to assist coworkers and work as part of a team.

Aufgaben

• Prepare daily Restaurant Revenue Report by auditing POS tapes and journals.
• Run audit reports from front office systems and related software.
• Make corrections and troubleshoot system issues during shifts.
• Enter revenue/expenses into the front office system to generate daily summaries.
• Balance revenue and settlements nightly and reset systems for next day.
• Attend work regularly and perform other duties as assigned.

Kenntnisse

English fluency

Team player

Professional appearance

Good communication

Mathematical skills

10-key proficiency

Computer input

Attention to detail

Tools

Front office system

POS system

Jobbeschreibung

JOB OVERVIEW

Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations.

REPORTS TO: Front Desk Manager

Essential Job Functions

• Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
• Run audit reports/journals from the front office system, Point of Service and the computer.
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
• Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Required Skills And Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Behaviors

Preferred

• Loyal: Shows firm and constant support to a cause
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.