Night Audit & Guest Services

Broadway-Hospitality,-LL; Boise (ID); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Block 22, LLC in downtown Boise operates Courtyard by Marriott and is seeking an Overnight Front Desk Agent to balance books, support guests, and keep overnight operations running smoothly.

You will post room charges, reconcile accounts, run end‑of‑day reports, and assist overnight guests with care and efficiency, while maintaining high integrity and professionalism.

Qualifications

• Previous customer service experience preferred
• Friendly, guest-focused and able to work independently
• Detail-oriented with strong problem-solving and accuracy
• Proficient in Microsoft Office and experienced with hotel PMS
• Understanding of basic accounting, auditing and front desk operations
• Must read, write and communicate clearly in English

Responsibilities

• Verify and post daily room charges to guest folios or master accounts
• Post, confirm, and balance charges and adjustments throughout the day
• Run end-of-day system reports with supporting documentation
• Reconcile balances between PMS and credit card processing systems
• Maintain professionalism and service during overnight interactions
• Assist overnight guests and address guest needs with care and efficiency
• Perform other duties as assigned

Skills

Customer service

Detail oriented

English proficiency

Microsoft Office

Hotel PMS experience

Tools

Property Management System (PMS)

Microsoft Office

Job description

Description

Experts in the art of hospitality, Courtyard Marriot and the Block 22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, in the heart of downtown Boise. As an Overnight Front Desk Agent at Courtyard, you’ll be the quiet hero of the overnight shift by balancing books, supporting guests, and keeping operations running smoothly until morning.

Duties/Responsibilities:

• Verify and post all daily room charges, ensuring they are correctly assigned to guest folios or master accounts.
• Post, confirm, and balance all charges and adjustments made throughout the day.
• Run required system reports and ensure all end-of-day processes are completed with supporting documentation attached.
• Reconcile balances between the property management system and the credit card processing system to ensure accuracy.
• Maintain a high level of integrity, professionalism, and service throughout guest and team interactions.
• Provide assistance to overnight guests and ensure all guest needs are addressed with care and efficiency.
• Perform other job-related duties as assigned.

Requirements

• Previous customer service experience preferred
• Must be friendly, guest-focused, knowledgeable about the area, and able to work independently.
• Detail-oriented with strong problem-solving skills and the ability to remain focused and accurate during the overnight shift (10:30PM - 6:30AM) (11:00 PM – 7:30 AM).
• Proficient in Microsoft Office and experienced with hotel property management systems is preferred.
• Understanding of basic accounting, auditing, and front desk operations is preferred.
• Must be able to read, write, and communicate clearly in English.

Physical Requirements:

• Ability to stand and walk for extended periods during overnight shifts
• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds

Pay: $18+ DOE

Must be able to work weekends and some holidays.

Block 22, LLC is proud to offer an award-winning, comprehensive benefit package to all full-time employees designed to support your health, well-being and future.

Successful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.