Night Audit / Front Desk Agent

Driftwood Hospitality; New York, City of Poughkeepsie (NY, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Night Auditor to ensure accurate financial records and provide exceptional guest service. In this vital role, you will check and balance accounting records, assist guests with check-in and check-out, and ensure a smooth operation during the night shift. If you are detail-oriented and possess strong communication skills, this opportunity offers a dynamic environment where your contributions directly impact the guest experience. Join a team that values initiative and proactive service in a well-respected hospitality setting.

Benefits

401(k)

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Knowledge of accounting operations including accounts receivable and payable.
• Ability to effectively deal with guest and employee concerns positively.

Responsibilities

• Check and balance front office, restaurant, and bar accounting records.
• Assist guests with check-in and check-out processes attentively.

Skills

Accounting Operations Knowledge

Basic Mathematical Skills

Guest Service Skills

Computer Proficiency

English Communication Skills

Education

High School Diploma or Equivalent

Tools

Micros System

PC for Reporting

Job description

Holiday Inn Express Poughkeepsie, 2750 South Rd, Poughkeepsie, New York, United States of America Req #6272

Sunday, January 26, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

The primary duties of the night auditor are to check front office, restaurant and bar accounting records for accuracy, post and balance charges and settlements in a timely and efficient manner and compile information for the financial records. Assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

1. Prepare daily Restaurant Revenue Report data by auditing Micros tapes/journals to breakdown revenue, covers, server's tips paid out and settlements by type and cashier.
2. Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
3. Input onto the PC revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
4. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
5. Perform other duties and responsibilities asked by the Controller and the Assistant Controller based upon department needs.
6. Ensure all reports and back-up vouchers are complete and filed properly.
7. Ensure all necessary copies of documents/back-up and reports of daily work are distributed to the proper person (i.e. A/R, A/P, and Payroll).
8. Review and correct discrepancies in the Front Desk System.
9. Coordinate with the front desk and restaurants/bars closing to facilitate a smooth operation of file maintenance and reset of system totals for next day operations.
10. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
11. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
12. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
13. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
14. Adhere to all company policies and procedures.
15. Follow safety and security procedures and rules.
16. Know department fire prevention and emergency procedures.
17. Report unsafe conditions to supervisor/manager.
18. Report accidents, injuries, near-misses, property damage or loss to supervisor/manager.
19. Provide for a safe work environment by following all safety and security procedures and rules.
20. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
21. Assist other Front Desk Personnel when needed.
22. Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable.

1. Knowledge of accounting operations to include all aspects such as accounts receivable accounts payable, etc.
2. Basic mathematical skills and ability to operate a 10-key by touch.
3. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
4. Ability to access and accurately input information using a moderately complex computer.
5. Ability to read, write and speak English sufficient to understand and communicate with employees and guests. Must have excellent telephone etiquette skills.
6. Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

1. Ability to stand and move throughout front office and continuously perform essential job functions.
2. Lifting up to 25 pounds maximum.
3. Occasional twisting, bending, stooping, reaching, standing, walking.
4. Frequent talking, hearing, seeing and smiling.

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.