Night Audit

Sleep Inn & Suites Oregon; Oregon (WI); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Sleep Inn & Suites Oregon is seeking a Night Audit Agent to serve as the guests� first point of contact and to manage all aspects of their stay during overnight hours. The role includes registering guests, handling reservations, and sharing information about rooms, rates, and amenities to ensure a memorable visit.

The ideal candidate will have hotel industry experience and a customer service mindset, with strong communication and organizational skills.

Qualifications

• Experience as a Front Desk Agent or receptionist.
• Strong customer service orientation required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Overnight position.
• Prepares and balances the days' reports and management reports.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit data.
• Register guests with necessary information and stay dates.
• Welcome guests and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond to guest inquiries and complaints professionally.
• Coordinate with housekeeping to ensure clean, ready rooms.
• Confirm group reservations and arrange services for VIPs and events.
• Upsell facilities and services where appropriate.
• Maintain updated bookings and payment records.

Skills

Hotel front desk experience

Customer service mindset

Communication and organization

Job description

REPORTS TO:

General Manager

DRESS CODE:

Uniform provided

PHYSICAL:

Requires the ability to lift 20 pounds. Overnight position.

NARRATIVE:

We are looking for a Night Audit Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. The night auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

RESPONSIBILITIES:

• Overnight position.
• Prepares and balances the days' reports, credit cards, and management reports.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

SKILLS:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Customer service attitude
• Excellent communication and organizational skills