Night Audit

TMR Operations, LLC; Napa (CA); On-site; USD 25,003 - 35,610; Full time

Job summary

The Meritage Resort and Spa in Napa Valley is seeking a Night Auditor to deliver exceptional guest service while supporting overnight front office operations. You will balance nightly accounts, reconcile transactions, and ensure accuracy in daily postings.

The ideal candidate will have 1–2 years in front desk or night audit, strong communication, and the ability to work independently overnight, weekends, and holidays; familiarity with PMS systems is preferred.

Qualifications

• Minimum 1–2 years of front desk or night audit hospitality experience.
• Ability to work overnight, weekends, holidays.
• Strong interpersonal and customer service skills.
• Experience with hotel PMS and Microsoft Office preferred.
• Detail-oriented with financial accuracy.

Responsibilities

• Welcome guests during overnight check-in/out with professionalism.
• Process arrivals/departures, room assignments, payments, keys.
• Balance nightly accounts and post charges in nightly audit.
• Generate daily financial and operational reports.
• Coordinate with Housekeeping, Engineering, Security, Reservations, F&B for overnight operations.
• Maintain accurate guest records and PCI compliance.

Skills

Night audit

Front desk

Guest services

Communication skills

Organizational skills

PMS systems

POS systems

Microsoft Office

Tools

PMS HMS

POS systems

Microsoft Office

Job description

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment.

This position pays $22.00 hour.

Position Summary

The Night Auditor delivers exceptional guest service while supporting overnight front office operations for The Meritage Resort and Spa. This role is responsible for ensuring a seamless overnight guest experience while completing daily financial reconciliation and audit processes in accordance with Forbes-level hospitality standards. The Night Auditor serves as the primary overnight point of contact for resort guests, ensuring professional and personalized service throughout each interaction. This position supports operational efficiency by accurately handling guest arrivals and departures, billing procedures, overnight financial reconciliation, and daily reporting while contributing to a safe, welcoming, and well-prepared resort environment for the next business day. The ideal candidate is a polished hospitality professional who thrives in an independent overnight work environment, possesses exceptional attention to detail, enjoys engaging with guests, and is committed to delivering memorable experiences while maintaining financial accuracy.

WHAT YOU WILL ACCOMPLISH

• Welcome guests with a warm, professional, and engaging demeanor while delivering exceptional customer service throughout overnight check-in, check-out, and guest interactions.
• Process guest arrivals and departures efficiently, including room assignments, payment handling, billing accuracy, and key issuance.
• Complete the nightly audit process by balancing guest accounts, reconciling daily financial transactions, posting charges, and ensuring the accuracy of all front office revenue.
• Generate, review, and distribute required daily financial and operational reports in accordance with company standards and established deadlines.
• Anticipate guest needs and provide personalized service by responding to requests, offering resort information, and assisting with local recommendations and amenities.
• Handle guest concerns and service recovery situations professionally and promptly, escalating issues when appropriate to ensure guest satisfaction.
• Coordinate closely with Housekeeping, Engineering, Security, Reservations, Food & Beverage, and fellow Front Office team members to ensure seamless communication and overnight operations.
• Maintain accurate guest records, cash handling procedures, financial controls, and compliance with company policies, PCI standards, and safety guidelines.
• Prepare the Front Office for the morning shift by ensuring reports, guest accounts, room status updates, and operational communications are accurate and complete.
• Contribute to a positive and collaborative team environment while maintaining professionalism, confidentiality, and Forbes-level service standards at all times.

WHAT YOU WILL BRING

• Minimum 1–2 years of front desk, night audit, guest services, or hospitality experience preferred, ideally within a hotel or resort environment.
• Passion for hospitality and creating elevated guest experiences.
• Strong communication, interpersonal, and customer service skills.
• Ability to remain professional, composed, and self-directed while working independently in a fast‑paced overnight environment.
• Strong organizational skills with exceptional attention to detail and financial accuracy.
• Ability to handle guest concerns with professionalism, empathy, and diplomacy.
• Experience with hotel Property Management Systems (PMS), preferably HMS, POS systems, and Microsoft Office applications preferred.
• Basic understanding of front office operations including reservations, cashiering, billing, guest relations, and daily financial reconciliation.
• Ability to work overnight schedules, weekends, holidays, and peak occupancy periods.

GREAT IF YOU HAVE

• Previous Night Audit experience in a luxury hotel or Forbes-rated resort environment.
• Experience performing daily financial reconciliation, audit reporting, and balancing hotel revenue.
• Knowledge of Napa Valley hospitality, wineries, dining, and local attractions.
• Bilingual communication skills.
• Working knowledge of hotel accounting procedures, internal controls, and financial reporting.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Pacific Hospitality Group, we believe in empowering team members as entrepreneurial thinkers who create value through integrity, vision, humility, and personal accountability. Guided by the principles of Principled Entrepreneurship, we foster an environment where individuals are encouraged to challenge the status quo, act with purpose, and take ownership of their impact. We support our team in discovering their unique gifts, continuously growing their capabilities, and contributing meaningfully—not just to our business, but to the lives of our guests, communities, and one another. If you're ready to grow with a team that values fulfillment and humility, start your journey with us—discover the opportunities waiting for you at Pacific Hospitality Group.