NIGHT AUDIT

TEXAS WESTERN MANAGEMENT PARTNERS; Frisco (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Paycom - ATS at Hilton Garden Inn Frisco in Frisco, TX seeks a Guest Service Agent for the night shift. Duties include night audits, guest check-ins/outs, and maintaining front desk operations to ensure smooth service.

The role requires accuracy in cash handling, daily reporting, and coordination with housekeeping and other departments. A professional image and friendly guest interaction are essential to maintain high satisfaction.

Responsibilities

• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
• Prepares various audit worksheets as well as the Daily Flash Reports.
• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
• Logs guest complaints into the Front Desk Communication or Log Book.
• Register guests into the hotel and checks guests out of the hotel.
• Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Handles confidential information, including guest records, with a high degree of integrity.
• Makes daily deposits (as applicable).
• Verifies room charges and rates; verifies register has appropriate starting cash.
• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
• Submits reports to the corporate office as appropriate.
• Monitors room availability.
• Blocks rooms and handles guest requests.
• Performs and documents security walks on a regular basis.
• Has a thorough knowledge of emergency procedures and the implementation of procedures.
• Prepares continental breakfast on time; replenishes breakfast items as needed.
• Performs duties of a Guest Service Agent, including laundry functions as directed.
• May be required to make management decisions in the managers absence.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Note: Other duties as assigned by supervisor or management.

Job description

Job Details

Job Location: Hilton Garden Inn Frisco - Frisco, TX 75034, Position Type: Full Time, Job Shift: Graveyard.

• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.


• Prepares various audit worksheets as well as the Daily Flash Reports.


• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.


• Logs guest complaints into the Front Desk Communication or Log Book.


• Register guests into the hotel and checks guests out of the hotel.


• Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.


• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.


• Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.


• Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.


• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.


• Handles confidential information, including guest records, with a high degree of integrity.


• Makes daily deposits (as applicable).


• Verifies room charges and rates; verifies register has appropriate starting cash.


• Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.


• Submits reports to the corporate office as appropriate.


• Monitors room availability.


• Blocks rooms and handles guest requests.


• Performs and documents security walks on a regular basis.


• Has a thorough knowledge of emergency procedures and the implementation of procedures.


• Prepares continental breakfast on time; replenishes breakfast items as needed.


• Performs duties of a Guest Service Agent, including laundry functions as directed.


• May be required to make management decisions in the managers absence.


• Provides a professional image at all times through appearance and dress.


• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management.