NIGHT AUDIT

Texas Western International; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Western International in San Antonio, TX is seeking a meticulous Front Desk Auditor with responsibilities spanning nightly balance, audit of room and F&B revenues, and generation of daily financial and guest-service reports.

You will assume Manager on Duty shifts from midnight to morning and support guest check-in/out, complaint logging, and interdepartmental communications to resolve discrepancies.

Qualifications

• Experience in hotel front desk or accounting is preferred.
• Ability to balance revenue and cashier reports with accuracy.
• Strong attention to detail and high integrity.

Responsibilities

• Balance and audit for accuracy room revenue, food and beverage revenue.
• Prepare daily audit worksheets and flash reports.
• Act as Manager on Duty from midnight until morning shift arrives.
• Log guest complaints and assist with guest check-in/check-out.
• Verify room charges, starting cash in registers, and balance sheets.
• Prepare and transmit daily management and accounting reports.
• Coordinate with departments to resolve discrepancies.
• Perform guest service duties and assist with reservations if needed.
• Maintain security of department keys and handle confidential guest records.
• Participate in security walks and follow emergency procedures.

Skills

Guest services

Cash handling

Auditing

Report preparation

Communication

Job description

Overview

Position Type

Full Time

Job Shift

Any

Description

Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.

Prepares various audit worksheets as well as the Daily Flash Reports.

Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.

Logs guest complaints into the Front Desk Communication or Log Book.

Register guests into the hotel and checks guests out of the hotel.

Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.

Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.

Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.

Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.

Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Handles confidential information, including guest records, with a high degree of integrity.

Verifies room charges and rates; verifies register has appropriate starting cash.

Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.

Submits reports to the corporate office as appropriate.

Blocks rooms and handles guest requests.

Performs and documents security walks on a regular basis.

Has a thorough knowledge of emergency procedures and the implementation of procedures.

Prepares continental breakfast on time; replenishes breakfast items as needed.

Performs duties of a Guest Service Agent, including laundry functions as directed.

May be required to make management decisions in the managers absence.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management