Night Audit

Avenue-of-the-Arts-Costa-Mesa,-A-Tribute-Portfolio-Hote; Costa Mesa (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Avenue-of-the-Arts-Costa-Mesa,-A-Tribute-Portfolio-Hote is seeking a reliable Night Audit with front desk experience, strong communication skills, and a meticulous approach for a fast-paced hotel environment.

You will handle guest check-ins/outs, print reports, create daily management summaries, and maintain accuracy of accounts. The role requires Excel proficiency, ability to work varied hours including nights, and a professional, guest‑focused attitude.

Qualifications

• High school diploma or equivalent.
• Experience as Front Desk Agent.
• Fluent in Microsoft Office, specifically Excel.
• US citizen or have a valid US work permit/visa.

Responsibilities

• Register guests and receive payments.
• Update the status of guests.
• Create daily management reports.
• Produce pro-forma folios for guests departing the next day.
• Respond to guests' needs and reservations.
• Answer phone calls during the shift.

Skills

Front Desk Experience

Excel

Education

High school diploma

Tools

Microsoft Office

Job description

JOB OVERVIEW:

The ideal Night Audit candidate will have some previous Front Desk Agent experience, exceptional communication skills, very detail oriented and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction, and produce very accurate work.

WORK REQUIREMENTS:

• Must stay at the front desk for the entirety of their working shift (minus breaks) and to print necessary reports.
• Must notify security to cover the front desk/lobby area during state-mandated breaks and during report printing.
• Answer phone calls during the shift.
• Register guests and receive payments
• Update the status of guests.
• Ensure the accuracy of the accounts and transactions made with the customers.
• Create daily management reports, this help to maintain a regular track of the business.
• Produce pro-forma folios for the guests who will be departing the next day.
• Other than the accounting function, Night Auditors are asked to maintain front desk. These include looking after check-in, check-out, responding to customers' needs, attending their queries, housekeeping requests and reservations etc.
• Maintain phone charges and dry cleaning issues.
• High school degree or equivalent
• Must be a numbers person
• Must be fluent in Microsoft Office, specifically Excel
• Must be a US citizen or have a valid US work Permit/Visa
• Ability to handle stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, weekends, holidays, and overnights

Physical Requirements

• Ability to stand for entire shift
• Ability to stay awake and alert during non-conventional hours
• Ability to type, standing upright for entire shift.
• Heavy work- Exerting up to 100 lbs of force occasionally, and/or 50 lbs of force frequently and/or up to 20 lbs of force constantly to lift, carry, push, pull, or otherwise move objects
• Must arrive to work well groomed, with pristine hygiene, and professional attire

Mental Requirements

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must be effective at listening to, understanding, and clarifying issues raised by co-workers and guests
• Must be able to work and understand financial information and data, and basic arithmetic functions
• Must maintain composure and objectivity under pressure
• Note this is only outline of responsibilities and can be changed and updated at any time and without notice at the discretion of the direct supervisor or executive management team

EDUCATION REQUIREMENTS:

• High school diploma
• Experience as Front Desk Agent
• Previous customer/guest service experience a plus
• Very detail oriented.

Source: Hospitality Online