Night Audit

Hyatt Hotels Corporation; Boston (MA); On-site; USD 43,000 - 47,000; Full time

Job summary

Hyatt Regency Grand Cypress in Orlando, FL, is seeking a Night Auditor to oversee overnight hotel operations and ensure accurate close-of-day reporting while delivering exceptional guest service. This role combines front desk duties with financial reconciliation to support a smooth transition to the next business day, aligned with Hyatt's standards.

Responsibilities include greeting guests during overnight hours, processing check-ins/check-outs, posting revenues, preparing daily reports, and

Qualifications

• At least 1 year prior experience in a hotel front desk or night audit role.
• Strong verbal and written communication.
• Proficient with hotel management software and systems.

Responsibilities

• Provide warm, professional welcome to late-arriving guests and assist with overnight check-ins/check-outs.
• Perform nightly audit procedures, reconciling and posting daily revenues and transactions.
• Prepare and distribute daily reports per Night Audit Checklist.
• Monitor front desk operations and handle overnight guest requests and inquiries.
• Ensure accuracy of billing, payments, and cash handling procedures.
• Address emergencies or security concerns during overnight hours with security involvement.
• Maintain accurate shift activity logs, guest incidents, and audit reports.
• Keep front desk and lobby area clean, organized, and presentable.
• Coordinate hand-offs with day shift staff to ensure seamless guest service.

Skills

Communication skills

Multitasking

Guest service mindset

Team coordination

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Close Inclusive Collection Job Postings Notification

Hyatt is a place of learning - similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

The Night Auditor is responsible for the overnight hotel operations, ensuring the accuracy of daily close of day reporting, and providing exceptional guest service during overnight hours. This position combines front desk responsibilities with financial reconciliation, supporting a seamless transition from one business day to the next in accordance with Hyatt's values, policies and procedures.

The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary

• Provide a warm and professional welcome to late-arriving guests and assist with overnight check-ins/check-outs
• Perform nightly audit procedures including reconciling and posting daily revenues and transactions
• Prepare and distribute daily reports per Night Audit Checklist
• Monitor front desk operations and handle overnight guest requests and inquiries
• Ensure the accuracy of billing, payments, and cash handling procedures
• Respond to emergency situations or security concerns during overnight hours with security
• Maintain accurate records and logs for shift activity, guest incidents, and audit reports
• Ensure a clean and organized front desk and lobby environment
• Communicate effectively with day shift staff to ensure proper hand-off and follow-through on guest oroperational needs

The pay rate for this position is $31.35

Qualifications

• High school diploma or equivalent
• At least 1 year prior experience in a hotel front desk or night audit position required.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Proficiency in using computer systems and hotel management software.
• Ability to multitask, work under pressure, and adapt to a fast-paced environment.
• Open availability to work flexible hours including evenings, weekends, and holidays.

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