Nigh Auditor Supervisor

Sonesta International Hotels Corporation; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Match

Hotel Discounts

Parental Leave

Life Insurance

Job summary

Sonesta International Hotels Corporation is seeking a Night Auditor Supervisor in Austin, TX. The role balances hotel revenues and expenses for each 24-hour period while also serving as a Guest Service Agent on overnight shifts.

The supervisor acts as the system liaison and opens tickets for Opera, SynXis, or other support when issues arise. Key tasks include auditing room, F&B, and tax charges; preparing daily reports; handling guest registrations and deposits; and up-selling where possible.

Qualifications

• Experience balancing hotel revenue and performing nightly audits.
• Strong guest service orientation and front desk knowledge.
• Ability to operate hotel systems (Opera, SynXis) and escalate issues.

Responsibilities

• Balance and audit room revenue, F&B revenue, and telephone revenue.
• Prepare and transmit daily management reports with supporting docs.
• Register guests, issue keys, and provide information on services and Travel Pass.
• Process cash and credit card transactions according to procedures.

Job description

Night Auditor Supervisor

We're Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing—we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What This Role Is All About

The Night Auditor Supervisor is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The Night Audit Supervisor also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The Night Audit Supervisor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The Night Audit Supervisor will act as the hotel system liaison during night hours. The Night Audit Supervisor will call in and open tickets with Opera, SynXis, or system support during the overnight hours if a system fails or issues occur.

What You'll Be Doing

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
• Prepare General Manager daily, weekly and month end reporting packs.
• Act as the security point of contact during various times in the shift.
• Communicate with the Assistant General Manager to resolve accounting discrepancies and to request or provide information.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

Anticipated Pay Range & Additional Job Information

How We Reward You

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.

Here's a snapshot of what we offer:

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these)
• Additional Perks & Employee Discounts

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.